Patient Reception Rep - FT - Day - Gastroenterology Specialists Pennington NJ
About The Position
Capital Health is seeking a full-time Patient Reception Representative for their Gastroenterology Specialists practice in Pennington, NJ. This role is crucial for providing excellent patient care by managing front-desk operations, including answering phones, scheduling appointments, registering patients, handling payments, and maintaining patient records. The position requires a professional and welcoming demeanor, adherence to privacy policies, and efficient handling of patient inquiries and administrative tasks. The representative will work closely with physicians and other staff to ensure a smooth patient experience and efficient practice operations.
Requirements
- High School diploma or equivalent.
- One year experience as a receptionist or clerk in a healthcare environment or one year customer service experience.
- Familiarity with medical terminology, ICD-10 and CPT codes.
- Excellent communication and interpersonal skills.
- Proficient computer skills; basic Microsoft office skills.
- Familiarity with excel spreadsheets.
Nice To Haves
- Medical assistant or medical office technician certification preferred.
Responsibilities
- Answers telephones promptly and courteously, while handling multiple phone lines and routing calls appropriately.
- Schedules and cancels appointments using established office guidelines and schedules patients for outpatient tests and surgeries.
- Prepares for the day by reviewing eligibility and phone reports, preparing new patient charts and paperwork.
- Greets patients and visitors professionally, informs them of privacy policies, and manages delays in physician schedules.
- Performs registration to ensure demographic and insurance information is accurate and complete, complying with regulatory guidelines (HIPAA, ABN, Advance Directives, Patient Rights).
- Obtains copies of insurance cards, driver's licenses, authorizations, and referrals, and enters them into the system.
- Collects co-payments and outstanding balances at check-in and check-out according to policy.
- Refers patients to CBO staff for issues regarding past due balances.
- Reviews and complies with Patient Account Notes and Appointment Notes, and manages assigned Worklists/Boxes.
- Confirms charges, approves claim creations, validates and submits appropriate claims, and works daily reports and HOLD Claim Worklists.
- Schedules follow-up appointments, creates appointment ticklers, and works associated Worklists/boxes.
- Completes referrals and pre-authorizations as required.
- Creates and reconciles Time of Service batches, balances and closes batches/drawers, and turns over batches daily.
- Performs clerical duties including processing mail, confirming appointments, sending follow-up notices, and maintaining statistics.
- Performs other duties as assigned and may be assigned to other Capital Health Medical Group Practices as needed.
Benefits
- Medical Plan
- Prescription drug coverage & In-House Employee Pharmacy
- Dental Plan
- Vision Plan
- Flexible Spending Account (FSA) - Healthcare FSA, Dependent Care FSA
- Retirement Savings and Investment Plan
- Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
- Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
- Disability Benefits – Long Term Disability (LTD)
- Disability Benefits – Short Term Disability (STD)
- Employee Assistance Program
- Commuter Transit
- Commuter Parking
- Supplemental Life Insurance - Voluntary Life Spouse, Voluntary Life Employee, Voluntary Life Child
- Voluntary Legal Services
- Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
- Voluntary Identity Theft Insurance
- Voluntary Pet Insurance
- Paid Time-Off Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
