Patient Reception Rep - FT - Day - Primary Care Ewing NJ

Capital Health (US) • Ewing, MO

4d • $17 - $21 • Onsite

About The Position

Capital Health is seeking a Patient Reception Rep for a full-time, day shift position in Primary Care Ewing. This role is crucial for providing excellent patient care by managing patient interactions, scheduling, registration, and administrative tasks. The Patient Reception Rep will be the first point of contact for many patients, ensuring a welcoming and efficient experience. This position is part of the Capital Health Medical Group, a network of over 600 providers dedicated to quality patient care.

Requirements

• High School diploma or equivalent.
• One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Familiarity with medical terminology, ICD-10 and CPT codes.
• Excellent communication and interpersonal skills.
• Proficient computer skills; basic Microsoft office skills.
• Familiarity with excel spreadsheets.

Nice To Haves

• Medical assistant or medical office technician certification preferred.

Responsibilities

• Answers telephones promptly and courteously, while handling multiple phone lines and routing calls appropriately.
• Schedules and cancels appointments using established office guidelines, and schedules patients for outpatient tests and surgeries.
• Prepares for the day by reviewing eligibility and phone reports, preparing new patient charts and paperwork.
• Greets all patients and visitors professionally, informs them of privacy policies, and manages patient comfort during delays.
• Performs registration to ensure demographic and insurance information is accurate and complete, complying with HIPAA and other regulatory guidelines.
• Obtains copies of insurance cards, driver's licenses, authorizations, and referrals.
• Collects co-payments and outstanding balances at check-in and check-out.
• Refers patients to CBO staff for issues regarding past due balances.
• Reviews and complies with Patient Account Notes and Appointment Notes, and manages assigned Worklists/Boxes.
• Confirms charges, approves claim creations, validates and submits claims for adjudication, and works daily reports and HOLD Claim Worklists.
• Schedules follow-up appointments, creates appointment ticklers, and works associated Worklists/boxes.
• Completes referrals and pre-authorizations as required.
• Creates and reconciles Time of Service batches, balances and closes batches/drawers, and turns over batches daily.
• Performs clerical duties including processing mail, confirming appointments, sending follow-up notices, and maintaining statistics.
• Performs other duties as assigned and may be assigned to other Capital Health Medical Group Practices as needed.

Benefits

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA) - Healthcare FSA, Dependent Care FSA
• Retirement Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
• Disability Benefits – Long Term Disability (LTD)
• Disability Benefits – Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit
• Commuter Parking
• Supplemental Life Insurance - Voluntary Life Spouse, Voluntary Life Employee, Voluntary Life Child
• Voluntary Legal Services
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• Paid Time-Off Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED