Patient Reception Rep - FT - Day - Primary Care Brunswick (Family Residency) Trenton NJ

Capital Health (US)

5d•Onsite

About The Position

Capital Health is seeking a Patient Reception Rep for a full-time, day shift position in Primary Care Brunswick (Family Residency) in Trenton, NJ. This role is crucial for providing quality patient care and ensuring smooth operations within the medical group. The position involves managing patient interactions, scheduling, registration, and administrative tasks to support the healthcare team and enhance the patient experience. Capital Health is committed to attracting and retaining top talent by offering competitive compensation and benefits.

Requirements

High School diploma or equivalent.
One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
Familiarity with medical terminology, ICD-10 and CPT codes.
Excellent communication and interpersonal skills.
Proficient computer skills; basic Microsoft office skills.
Familiarity with excel spreadsheets.

Nice To Haves

Medical assistant or medical office technician certification preferred.

Responsibilities

Answers telephones promptly and courteously, while handling multiple phone lines.
Routes patient calls efficiently and appropriately to appropriate area/individual.
Schedules and cancels appointments using established office guidelines.
Schedules patients for outpatient tests and surgeries according to CH policy.
Prepares for the day, reviews eligibility and phone reports, and carries out tasks accordingly.
Prepares new patient charts and/or paperwork at patient presentation.
Greets all patients and visitors in a professional and welcoming manner.
Informs patients of privacy policies and procedures.
Informs patients of delays in physician schedules and assists with patient comfort while delayed.
Performs registration to ensure demographic and insurance information is accurate and complete.
Complies with department procedures and regulatory guidelines for HIPAA, Advance Beneficiary Notice, Advance Directives, and Patients Rights.
Ensures all requirements and fields noted on check-in and check-out page are satisfied and complete.
Obtains copies of insurance cards, driver's license, authorizations, and referrals; scans or enters into system.
Collects co-payments and outstanding balances at check-in, and time of service balances and estimated balances at check-out according to policy.
Refers patients to CBO staff regarding past due balances, questions and/or resolution.
Reviews and complies with Patient Account Notes and Appointment Notes in the system.
Accepts accountability for all Worklists/Boxes on dashboard or elsewhere based on assignment.
Confirms charges / approves claim creations in the system at Check-Out.
Validates and submits appropriate claims for real-time adjudication.
Works “Day End Review” report and designated Tier-based HOLD Claim Worklists on a daily basis.
Schedules follow-up appointments, creates appointment ticklers in the system, and works associated Worklists/boxes relative to both based on assignment.
Completes referrals and pre-authorizations as required.
Creates a Time of Service batch and links it to a deposit batch daily.
Reconciles, balances, and closes each batch/drawer at the end of the day.
Turns over batches to designated resource daily.
Performs clerical duties including, but not limited to processing mail, confirming appointments, sending out follow-up notices, and maintaining statistics.
Performs other duties as assigned and may be assigned to other Capital Health Medical Group Practices as needed.