Patient Placement Coordinator - Evening Shift

Mass General Brigham•Somerville, MA

2d•$22 - $32•Onsite

About The Position

The Patient Placement Coordinator works under the general direction of the Senior Manager of Admitting Services in the MGH Capacity Coordination Center, helping manage hospital capacity operations. The coordinator acts as a liaison among physicians, nursing staff, administrative staff, patients, families, and outside institutions to support timely, clinically appropriate patient placement in accordance with hospital guidelines. The position aims to provide high-quality care and service while using hospital resources effectively and efficiently. The role coordinates bed assignments and patient transfers, monitors hospital census and admission, discharge, and transfer information in Epic, and collaborates with clinical teams to address capacity needs. It also supports outside-hospital transfers, registration and account accuracy, death documentation requirements, and customer service for internal and external stakeholders. The coordinator may provide off-hours admissions support, assist with scheduling center or front desk coverage, mentor new employees, and participate in quality and process improvement projects. The position is onsite at 399 Revolution Drive, scheduled for 40 hours per week. The stated schedule is 4:00 p.m. to 12:30 a.m., Monday through Friday, with every-other-weekend coverage required.

Requirements

Prior healthcare experience.
Knowledge of medical terminology.
Basic computer skills.
Exceptional customer service skills.
Strong interpersonal and communication skills.
Ability to exercise judgment when handling sensitive and confidential information.
Ability to handle stressful situations that may arise while facilitating requests.
Willingness to learn and grow as a member of the team and department.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Identify and assign beds for front-door admissions, post-operative surgical admissions, hospital transfers, and emergency department admissions, coordinating with clinical staff to meet patient needs, capacity needs, and placement guidelines.
Monitor real-time hospital census and work with patient care units to maintain accurate admission, discharge, and transfer information in Epic; help expedite admissions or discharges during high occupancy.
Participate in daily meetings with patient care unit representatives to assess capacity and occupancy needs and share special considerations affecting placement.
Work with Access RNs to monitor medical team assignments and communicate with the Medical Officer of the Day and Capacity MD about exceptions and capacity challenges.
Coordinate timely transfers to and from intensive care units with Patient Care Services.
Respond to patient and family requests for special bed needs when clinical criteria are met, and ensure requests are correctly coded in Epic for billing.
Respond to Pre-Code Help, Code Help, and Capacity Disaster situations, providing leadership with current capacity and bed availability information.
Carry out department leadership and Capacity Committee directions to prioritize or reprioritize patients as needed.
Perform daily ADT maintenance and ensure patient accounts accurately reflect activity.
Maintain patient account integrity, including demographics, insurance, guarantor, and advance directive status; obtain accurate registration and authorization information from patients, families, referring institutions, or other agencies as needed.
Facilitate outside-hospital transfers through the MD Connect phone line by connecting referring physicians with appropriate MGH physicians, and respond promptly and professionally to referring and accepting physicians.
Communicate relevant information to internal and referring patient care units to expedite patient transfer and transport to MGH.
Monitor patient transfer and transport processes, coordinate indicated support services for referring institutions, and collaborate across the institution to prioritize sensitive transfers during high occupancy.
Facilitate admission to another Mass General Brigham institution when appropriate or requested, taking account of bed availability, insurance agreements, and physician or patient preference.
Troubleshoot issues throughout the placement and transfer process.
Create death certificates for patients who die at MGH; receive and log expired-patient calls; ensure medical-legal cases are reported to the Medical Examiner; notify the organ procurement agency as required by Massachusetts law; review Report of Death forms; enter death certificate information electronically for filing with the Bureau of Vital Statistics; and ensure physician certification.
Serve as a resource and customer service representative for internal and external customers, including hospital leadership, Patient Care Services, Communications, clinicians, offices and clinics, patients, and family members.
During off-hours, back up Admissions Coordinators to expedite admissions and may cover the scheduling center and front desk as needed.
Assist with management and inventory of the patient valuables process.
Mentor new employees and assist with hands-on training and support.
Participate in assigned productivity, quality, and process-improvement projects within and outside the department.
Represent the Mass General Brigham healthcare system as an ambassador.