Patient Outreach Svcs Spec

2810 Douglas Hospital, Inc.

19h•Onsite

About The Position

At Wellstar, the mission is to enhance the health and well-being of every person served. The Patient Outreach Svcs Spec, under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. This includes patient registration, insurance and ICD-10 data entry, laboratory test order entry in WellStar EPIC, Quest, and Lab Corp systems, resolving customer service problems, preparing and packing specimens for transport, performing phlebotomy specimen collection, and conducting Quality Assurance and maintenance checks on equipment according to CLIA and CAP guidelines.

Requirements

High School Diploma General or GED General
BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Life Support or BLS-I - Basic Life Support - Instructor (required upon hire)
Minimum 1 year of previous computer registration skills
Minimum 1 year of Customer Service experience
Minimum 1 year of previous phlebotomy and specimen processing experience
Excellent Customer Service skills
Excellent verbal and written communication skills
Efficient and accurate computer skills
Ability to work and maintain professional demeanor under stressful conditions
Efficient multi-tasking and organizational skills
Ability to gracefully maintain composure in difficult situations

Nice To Haves

Completed WellStar Lab Outreach externship (for computer registration skills)
Completed WellStar Lab Outreach externship (for Customer Service experience)
Completed WellStar Lab Outreach externship (for phlebotomy and specimen processing experience)

Responsibilities

Perform Patient Registrations
Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal.
Accurately registers patient in Epic.
Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patients insurance
Verify all expected date
Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems).
Verify that insurance is current, correct and verified in the registration system
Scan all patient information in the Epic system (ID, insurance card, manual lab orders)
Order test(s) in computer system and follows special procedures for test reporting requirements.
Collaborates with physician, and office staff to verify accuracy
Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office)
Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs
Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups)
Print ABN (if required), present to patient provide verbal explanation and obtain signature
Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order)
Properly identify the patient by following the WellStar Patient Care Safety policies
Properly perform venipunctures procedures on patients of all ages
Follow Laboratory policies regarding hard stick situations
Properly process all specimens according to established specimen requirements
Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, & Fed Ex couriers
Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera)
Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories
Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp
Use proper hand hygiene in accordance to patient safety goals
Assisting Physicians/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders)
Notifying physicians, or designee, immediately of critical lab results as requested
If necessary, reprint any laboratory reports
Assisting physician with any research and issue resolution
Assisting physician office staff and patients in resolving all laboratory billing issues
Making all follow-up phone calls to patients if re-collection of specimens is necessary
Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels
Serves as liaison between the office manager and supervisors on location concerns/issues
Assists with patient questions and concerns.
Escalates any issues appropriately that may arise outside of the Leads scope
Fax lab results to Physicians as requested
Maintain organized records and documents on site for three (3) months
Perform all daily QA checks on equipment
Perform quarterly safety inspections and prepare report of findings for tracking
Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer
Complete monthly workload tallies
Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, & employee physical examination)
Must remain current on information regarding all CLIA and CAP requirements, in accordance to national patient safety goals
Attendance at all mandatory staff meetings
Performs other duties as assigned
Complies with all WellStar Health System policies, standards of work, and code of conduct.