Client Svcs Spec - Ops Svcs
Baystate Health•Holyoke, MA
•$18 - $24•Onsite
About The Position
Under direct supervision, the Client Service Specialist receives & assesses requests from all major constituencies: patients, families, physicians, vendors and staff. Analyzes request and provides accurate triage using approved processes. Dispatches critical codes under supervision, provides courteous assistance and support to patients, visitors, internal customers as well as key contacts in a 24 hour by 7 day a week setting.
Requirements
- None
- Computer Skills
- GED or HiSET, Non-Graduate
Nice To Haves
- 0-3 years Customer Service or Telephone Operator experience
Responsibilities
- Answer & triage incoming & operator assisted calls
- Relay messages sent to or received from customers in a timely fashion
- Paging subscribers for internal and external clients
- Activates emergency code teams, disaster response team as well as stat pages
- Flexibility: Accepts, manages, and thrives in a changing environment
- Gives and accepts feedback, gathers, relays and responds to information with clarity
- Demonstrates sensitivity and negotiation skills
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
