Patient Outreach Specialist

Sanford Health•Rapid City, SD

1d•Remote

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This remote role offers a flexible work schedule and independent work linked to quality and patient experience. The Patient Outreach Specialist greatly contributes to the success of integrated primary care, ensuring overall quality patient care through prevention and wellness strategies. This role supports a clinic by managing and coordinating care for its panel of patients, monitoring attribution, identifying gaps in care, coordinating preventative services, and making outreach to patients or health care providers to ensure coordination of care. The specialist ensures patient’s needs are met by connecting them to appropriate and available services, care team members, and resources to promote optimal health and wellbeing.

Requirements

Demonstrates computer literacy including using Microsoft Office products and electronic health record (EHR).
High level of computer skills and ability to run registries.
Demonstrates experience and professionalism in customer service, critical thinking, multi-tasking, medical and medication terminology, and medical paperwork knowledge including insurance completion/submission requirements.

Nice To Haves

Post secondary education of one - two years, with an emphasis in healthcare or medical related field.
A minimum of one year work experience in ambulatory care, community outreach, patient or provider support, customer service, and/or various integrated care systems.
Training in Motivational Interviewing and/or Mental Health First Aid.
Background as a Certified Medical Assistant (CMA).

Responsibilities

Greatly contributes to the success of integrated primary care ensuring overall quality patient care through prevention and wellness strategies.
Supports a clinic by managing and coordinating care for their panel of patients.
Monitor attribution, identify gaps in care, coordinate preventative services, and make outreach to patients or health care providers to ensure coordination of care.
Ensure patient’s needs are being met by connecting to appropriate and available services, care team members, and resources to promote optimal health and wellbeing.
Assists the clinic care team in managing and coordinating preventative screenings and wellness strategies for optimal health and wellbeing.
Provides oversight to provider's patient panels by monitoring patient attribution contributing to integrity of the EMR, coordinating wellness screenings for specific specialties, supporting office visit, procedure, and scheduling screenings as appropriate, and managing the appropriate chronic disease registries, provider score cards, and result reconciliation.
Promotes quality initiatives and improved patient outcomes.
Participates in care for age related patients in all phases of preventative care and health maintenance.
Functions within the administration pre-defined scope of practice guidelines.
Track and report quality measures and validate accuracy and integrity of patient records.
Participates in the care of patients by collecting subjective and objective data from the patient or caregiver to identify potential barriers to care (SDoH) and refers to care management roles as appropriate.
Communicates collected data and obtains appropriate orders to support the health care team and follows through on the patient's plan of care under the direction of the care team.