Patient Outreach Manager

Kinetic Clinical Research•Anaheim, CA

2d•$70,304 - $115,000•Hybrid

About The Position

Kinetic Clinical Research is a fast-growing clinical trial site network operating across Southern California. We run trials across a broad range of therapeutic areas, serving diverse patient communities through strong local presence and deep community relationships. Our team is built on excellence, integrity, and service — and we're expanding to meet the demand. The Patient Outreach Manager is a working team lead responsible for running KCR's patient outreach call team across all active studies. You'll spend at least half your time on the phones with patients — screening, scheduling, and following up — while also managing and developing your team, maintaining accurate records in our CTMS, and using available tools to continuously improve outreach processes. This is a hybrid role. You must be based at one of our Southern California clinic locations. The role requires up to 25% travel to physician offices and community centers.

Requirements

3+ years of patient recruitment experience in clinical research, preferably in a multi-site environment
Proven ability to lead a team and drive measurable results
Strong organizational and communication skills
Experience with CTMS platforms and digital outreach tools
Bilingual English/Spanish strongly preferred
Current GCP certification required
Valid California driver's license and reliable transportation

Responsibilities

Conduct patient outreach directly — phone, digital, and community-based — at least half of your working time
Manage and develop the Patient Outreach Coordinator team
Monitor team performance against enrollment targets and provide hands-on coaching
Use outreach tools and CTMS data to identify process improvements and keep pipelines moving
Build and maintain referral relationships with physician offices and community organizations
Coordinate with clinical teams to align recruitment pipelines with site capacity
Maintain accurate and complete recruitment records in the CTMS
Report enrollment status and team performance to leadership