Patient Outreach Coordinator (Contract)

HirexHire•Elk Grove Township, IL

13d•Remote

About The Position

Our client is seeking a Patient Outreach Coordinator to support patient engagement by conducting outbound outreach on behalf of healthcare provider partners. This individual will connect with patients to encourage completion of patient-reported outcome surveys, maintain accurate documentation, and help improve outreach processes as the program continues to scale. This is an excellent opportunity for someone who enjoys helping others, communicates with empathy, and thrives in a structured, process-driven environment. This is a long-term contract opportunity.

Requirements

Bachelor's degree or equivalent professional experience.
Previous experience in a customer service, patient support, patient outreach, call center, or other phone-based role.
Strong verbal communication skills with the ability to engage patients professionally, empathetically, and confidently over the phone.
Excellent attention to detail and experience maintaining accurate documentation and records.
Ability to work independently while managing daily priorities in a remote environment.
Process-oriented mindset with a willingness to identify opportunities to improve workflows and overall efficiency.

Nice To Haves

Experience working within healthcare, healthcare technology, or regulated environments is preferred.
Familiarity with HIPAA, patient engagement programs, healthcare terminology, or care coordination is a plus.

Responsibilities

Conduct outbound calls to patients, encouraging completion of patient-reported outcome surveys at designated points throughout their care journey.
Follow established call scripts, communication guidelines, and escalation procedures while adapting conversations to each patient's needs.
Accurately document call activity, patient interactions, and survey status within internal systems.
Manage and prioritize a daily outreach queue to ensure timely follow-up with patients approaching survey deadlines.
Maintain compliance with HIPAA requirements, patient privacy standards, and approved outreach protocols.
Escalate clinical questions or patient concerns to the appropriate internal teams following established procedures.
Provide feedback on patient trends, common objections, and process improvement opportunities to enhance outreach effectiveness.
Participate in ongoing training, quality assurance reviews, and continuous improvement initiatives as the outreach program evolves.