Patient Operations Specialist - Bend Clinics

Central Oregon Pediatric Associates•Bend, OR

5h•Onsite

About The Position

At COPA, our Patient Operations Specialists are the warm and approachable team members who help keep our pediatric clinic running smoothly every day. As a key member of the Patient Operations team, you’ll support children and families by scheduling appointments, welcoming patients at check-in and check-out, and helping families navigate COPA’s patient portal. This role blends organization, technology, and compassion, requiring attention to detail, comfort with healthcare systems, and an understanding of policies that protect our patients. Most importantly, you’ll help create a warm, inclusive, and family-friendly environment where every patient feels cared for and supported. Central Oregon Pediatric Associates (COPA) has been caring for kids and families in Central Oregon for over 50 years, building lifelong relationships and helping children thrive from newborns to teens. Our mission is to provide exceptional, right-fit care for kids at every age and stage, and our vision is to improve the health of all kids in our community. We do this in a welcoming, inclusive environment where collaboration, openness, play and accountability are part of how we care, not just what we do. At COPA, you’ll work alongside people who value kindness, teamwork, and earning families’ trust every single day.

Requirements

High School diploma or equivalent required
Three years of customer service experience required
Intermediate and advanced phone, verbal and computer skills
Ability to work well under pressure with minimal supervision
Flexibility and willingness to handle a variety of tasks
Ability to handle the changing needs of the department and organization
Must be flexible and willing to work any COPA site during the evenings, weekdays and weekends as needed by organization for coverage purposes
Proficient with Microsoft Office Suite

Nice To Haves

Recognized certifications include: AHIMA - RHIT, AAPC - CPC, OHA - HCI Qualified or Certified Interpreter.
clerical experience in clinical setting preferred.
Epic EMR experience preferred.
Bilingual in Spanish and English a plus

Responsibilities

Deliver exceptional customer service while greeting patients, managing calls, and creating a welcoming clinic experience
Accurately handle patient registration, scheduling, insurance verification, and EMR documentation
Coordinate communication across departments to support smooth daily clinic operations
Manage administrative tasks including scanning, forms, payments, audits, and patient portal support
Maintain compliance with HIPAA and organizational standards while supporting workflow, problem-solving, and team training