Patient Reception Specialist - Park Bend

Harbor Health•Austin, TX

9d•Onsite

About The Position

Harbor Health is seeking skilled Patient Reception Specialists (PRSs) to join our team at our Park Bend clinic in Austin, TX. Harbor Health is an entirely new multi-specialty clinic group utilizing a modern approach to co-create health with those who get, give, and pay for it — allowing everyone to fully flourish. As the face of our clinic, you will be responsible for providing exceptional member support and communication, welcoming members, and facilitating a seamless experience that builds satisfaction, trust, and organizational loyalty. You will work collaboratively with our care team to deliver a member-centered experience that aligns with our mission of transforming healthcare through our payvider model.

Requirements

High School Diploma or equivalent
Proficiency in medical terminology and insurance practices
Proficient in the use of computer programs and applications including Google Suite and practice EMR systems
Competency in basic arithmetic to make calculations, balance and reconcile figures, and make change accurately
Knowledge of CPT and ICD-10 coding
Excellent customer service skills with a positive, proactive service attitude
Effective professional communication — verbal and written — with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds
Ability to work effectively as a team member while functioning independently with sound judgment
Flexibility to shift priorities, maintain confidentiality, and establish effective interpersonal work relationships

Nice To Haves

Experience in primary care, family practice, internal medicine, urgent care, or emergency room settings
Current BLS Certification for healthcare providers
Bilingual in English/Spanish

Responsibilities

Greet all patients and visitors in a professional and welcoming manner
Prepare patients for their appointments and inform them of relevant and required information for their visit
Provide clear communication to members around the services they are scheduled to receive
Proactively communicate unexpected schedule delays to patients and assist with member comfort should delays arise
Keep the reception and patient waiting areas clean and organized
Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and save them appropriately in the practice EMR
Perform demographic and insurance validation and inform patients of privacy policies and procedures
Schedule patient appointments and follow-up appointments per established policies and procedures
Collect patient co-payments, reconciliation charges, and outstanding balances upon check-in and submit batches daily
Other duties as assigned