Patient Administrative Specialist III, Oncology Clinics - Pleasanton

Stanford Health Care • Pleasanton, CA

3d • $35 - $39 • Onsite

About The Position

The primary responsibility of the Patient Administrative Specialist (PAS) is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic. The career progression for a PAS consists of 4 levels, reflecting a clear set of skills, knowledge, and education and experience of each level. Employees have the opportunity to move up the career ladder by demonstrating skills that meet business needs and the requirements at the higher level.

Requirements

• High School Diploma/GED required.
• At least three (3) years of related healthcare experience (Including external experience) required.
• Knowledge of Windows-based office software, computers, and operating systems
• Moderate Knowledge of medical terminology
• Strong written and phone/verbal communication skills
• Phone skills, including familiarity with complex or multi-line phone systems
• Strong time management and organizational skills
• Ability to solve problems and manage multiple priorities
• Actively listen to patients and colleagues
• Provide exceptional patient experience by empathizing with patients, demonstrating compassion and understanding while addressing their needs and concerns with sensitivity and professionalism
• Adjust communications to fit the needs and level of understanding of the receiver
• Exercise calmness in stressful situations
• Assist with welcoming & orienting new PAS staff members
• Demonstrate exemplary customer service and acts as a liaison between the front and back office
• Ability to acquire and develop departmental expertise
• Plan, prioritize, and organize work independently with attention to detail and deadlines

Nice To Haves

• Associate degree or Bachelor's degree in health related field from an accredited college or university preferred.

Responsibilities

• Greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with complex questions about appointments, authorization, payments, billing, and schedules.
• Seek, identify and resolve complex escalations, provide service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways with proposed resolution plan.
• Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions, referral guidelines, and insurance eligibility.
• Handle a significant volume of inbound and outbound patient calls, efficiently take and route messages, and manage patient correspondence.
• Manage faxes, mail, file documentation, and maintain databases.
• Process forms and utilize phone and electronic medical records systems.
• Welcome and orient new PAS staff members to best practices.
• Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients.
• Communicate scheduling preferences and urgent needs with providers.
• Demonstrate Master Level Proficiency by consistently performing work in highly accurate and timely manner, and by demonstrating an ability to problem solve or identify opportunities for improvement in at least ONE of the following Service Line-Specific Functions related to: Insurance Verification, Authorization, and care coordination with external facilities; Create, Edit, & Manage Provider Template(s); Medication Prior Authorization; Specialized Data Collection & Coordination; Cross-trained to support multiple providers, services, and/or departments; New Patient Coordination.

Benefits

• Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED