Patient Operations Coordinator (Enteral Therapy)

Chartwell Midwest • Middleton, WI

3d

About The Position

This position is responsible for coordinating on-going operational services for patients in need of home nutrition. Responsibilities include coordination of patient supply and equipment deliveries, and all follow-up activities involving patient home nutrition needs. This position works closely with patients, caregivers, and vendors; and will relay key information to the enteral team. This position will provide day to day assistance to the Registered Dietitian.

Requirements

• High school diploma or equivalent required.
• 1-2 years of customer service experience in a health care setting with an emphasis in home nutrition and DME is desirable.
• Excellent organizational, interpersonal, communication, and basic computer skills are essential.

Nice To Haves

• Emphasis in home nutrition and DME is desirable.

Responsibilities

• Completes computer data entry for new and ongoing patients (including the transcription of enteral orders into HCN).
• Facilitates communication between clinicians, patients, and caregivers.
• Communicates patient information and updates to team members in a timely manner.
• Understands Medicare coverage principles and requirements for covered and non-covered therapies.
• Understands coverage principles and requirements for Wisconsin Medicaid.
• Understands durable medical equipment (DME) and enteral product pricing.
• Develops schedules and follows up on routine supply calls and/or emails to patients.
• Assists patients to ensure that all product, supply, and delivery requests are handled in a timely manner.
• Coordinates, schedules, and may assist with deliveries and pick-ups of products, supplies, and equipment.
• Provides problem solving assistance by phone to patient/caregivers.
• Documents all patient interactions in the medical record in a timely manner.
• Assists management and the Registered Dietitian with product evaluation, retrieval of new product information, and program development.
• Obtains and maintains competencies directly associated with the education and use of patient assigned enteral pumps.
• Maintains awareness of inventory levels in order to accurately provide needed items to patients and communicate shortages/delays as needed.
• Manages equipment maintenance, rotation, and return.
• Performs on-call duties as assigned.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED