Enteral Technician Supervisor

BrightSpring Health Services•Centennial, CO

6d•Hybrid

About The Position

The Enteral Technician Supervisor assists the Nutrition Managers, Enteral Technicians and Couriers in providing enteral formula and supplies to our enteral patients, while maintaining a cohesive relationship with all related enteral staff to maximize the effectiveness of the nutrition program. The Enteral Technician Supervisor performs tasks associated with the supervision of Enteral Technicians and their assigned workloads.

Requirements

High School Diploma or equivalent and at least one year of relevant work experience
Experience in organizing information and communication with the public
Experience in enteral nutrition
Experience ordering products and coordinating deliveries
Excellent oral and written communication skills.
Excellent customer service skills
Flexible and able to work effectively in multidisciplinary team
Knowledge of basic medical terminology
Knowledge of medical records, reimbursement and/or nutrition

Responsibilities

Monitors workload of staff and collaborates with management regarding staffing needs
Facilitates staff development and cross-training
Delegates duties and tasks to streamline workflow
Participates in and coordinates the hiring and training of all new Pharmacy Technicians
Conducts annual and semiannual performance reviews for direct reports, with Nutrition Manager signoff
Places outbound calls to patients to perform monthly monitoring of enteral nutrition patients including review of supply inventory by completing the ENT-Enteral Refill Assessment and processing of Delivery Tickets either via PHD drop shipments or local delivery from the branch, coordinating any necessary follow up with appropriate department or team member
Maintains current enteral orders and authorizations, tracks expiration dates, generates order renewals in advance of order expiration, and faxes to prescribers
Takes payment from patients/caregivers as required
Responds to enteral patient inquiries, including tracking shipments when requested
Communicates with Pump Management and pharmacy/warehouse teams on enteral pump needs, problems, issues and helps coordinate pump swap or pickups when needed.
Provides pump troubleshooting for patients
Coordinates inventory needs with Supply Chain and CMC warehouse staff
Follows enteral discharge for inactivity process to maintain clean census
Identifies and escalates clinical or operational enteral issues beyond capability of position to the appropriate enteral team member: Dietitians, Nutrition Managers or Nutrition Director
Observes legal and nutrition guidelines for safeguarding the confidentiality of patient information