Patient Onboarding Specialist – Evening Shift (3 PM – 11 PM)

Optimal Care•Jackson, MI

2h•$19 - $24•Hybrid

About The Position

Optimal Care is seeking a dedicated Patient Onboarding Specialist to join their team. As a clinician-owned and operated company, Optimal Care focuses on creating an environment where employees can realize their highest potential while providing personalized care to patients and families. They are a premier provider of Physician Services, Home Health, and Hospice Care in the Midwest, utilizing technology, innovation, and best practices to manage chronic diseases, rehabilitation, and end-of-life care. The company's mission is to Serve Together, Provide Value, and Deliver Exceptional Quality Care. This role is ideal for someone who thrives in a fast-paced office environment, enjoys helping people, and has a keen eye for detail. The specialist will manage the entire intake process, from receiving referrals to coordinating with clinical teams, ensuring smooth and efficient service delivery.

Requirements

High school diploma or GED
Interpersonal skills and ability to communicate professionally and effectively
Knowledge of medical terminology
Strong verbal and written communication skills
Ability to operate computer and office equipment
Proficiency in Microsoft Office Suite and data entry skills
Responds to suggestion constructively
Skilled in conflict resolution
Proven interpersonal, coordination, and leadership skills
Reliable transportation with valid automobile insurance

Nice To Haves

Associate's degree preferred
Minimum 1 year of experience in a healthcare setting preferred
Knowledge of Medicare, Medicaid, and third-party payor guidelines preferred

Responsibilities

Converts referrals for delivery of services.
Takes referrals.
Performs data entry.
Answers inquiries and disseminates information about the agency.
Establishes and maintains effective and efficient systems for patient referrals, data entry, and communications to support the department in securing referrals.
Assists with daily operations of the agency, including coordinating referrals and maintaining communication between supervisors, the sales team, and the agency.
Establishes and maintains effective and efficient systems for patient referrals to ensure proper intake and dissemination of information regarding patient referrals, eligibility requirements, and community resources.
Accepts patients for referrals utilizing an established system for patient referrals in accordance with the administrative policy.
Receives, interprets, and manages patient/client referrals with the intent of converting to actual admissions for services.
Answers all inquiries regarding agency services and disseminates appropriate information, including referrals to community resources.
Displays excellent internal and external customer relations skills.
Accurately documents or tracks all referrals received by the agency for trending reports.
Greets visitors courteously and ensures their needs are met.
Maintains organized systems to support continuity of quality patient care.
Accurately enters all necessary information into company database systems.
Is responsive to internal and external customer needs.
Satisfies expectations and requirements of external and internal customers.
Maintains current knowledge of, and effects compliance with, all federal, state, and local regulations.
Greets all individuals arriving at the office courteously and ensures their needs are met.
Maintains organized, effective, and efficient systems and communication to ensure the continuity of quality patient care delivered.
Assists in evaluating agency operations and systems and identifies ways to enhance workflow and productivity.
Accurately and in a timely manner transfers referrals to supervisor or scheduler for patient evaluation.
Notifies supervisor of any problems requiring administrative attention and intervention.
Accurately data processes all necessary information into the company database software for immediate use.
Accurately credentials all requests to add new physicians and facilities following the outlined credentialing process.