Patient Observation (Full Time And Part Time)

Compass Group • Austin, TX

3d • Onsite

About The Position

TouchPoint Support Services is hiring full-time and part-time Patient Observers at Dell Seton Medical Center UT in Austin, Texas. The role provides visual and audible observation of assigned patients under the direction of a Registered Nurse and unit manager. The Patient Observer remains with the patient, monitors their condition and behavior, helps maintain a safe and orderly environment, and promptly communicates concerns or requests for assistance to nursing staff.

The position offers training. Schedules include shifts from 7:00 a.m. to 3:30 p.m., 3:00 p.m. to 11:30 p.m., and 11:00 p.m. to 7:30 a.m.; days may vary, and rotating weekends are included. The stated pay rate is $16.00 per hour. Full-time and part-time associates receive retirement, shopping, wellness, discount, identity-theft protection, pet insurance, and voluntary benefits. Full-time associates also receive additional benefits, including medical, dental, vision, life and disability insurance, commuter benefits, an employee assistance program, and flexible spending accounts. Paid and/or unpaid time off may also be available in accordance with applicable law.

Requirements

• High school diploma, GED, or equivalent.
• Current CPR AED or Basic Life Support Healthcare Provider (BLS-HCP) certification within 30 days of hire, if required at the facility.
• Ability to walk or stand for prolonged periods.
• Ability to bend, stoop, reach upward, and lift up to 50 pounds.

Nice To Haves

• One to two years of previous experience is preferred.

Responsibilities

• Visually and audibly monitor the assigned patient's condition and behavior at all times and complete observation reports at established intervals.
• Remain at the patient's bedside unless relieved by an appropriate staff member; arrange and communicate coverage for meal breaks or other necessary absences.
• Compassionately respond to patient needs, interact supportively with patients, visitors, staff, and colleagues, and verbally redirect patients from at-risk behaviors.
• Seek help promptly and escalate medical distress, threats, unusual behavior, concerning conversations, or other urgent needs to nursing or medical staff.
• Participate in identifying and reporting patient safety issues; maintain a safe patient environment, remove visible hazards where appropriate, and report hazards to the charge nurse.
• Help calm or reorient patients who are agitated or confused and help keep patient rooms safe and orderly.
• Accompany patients to diagnostic testing when required.
• Assist with ordering and setting up meal trays, basic patient positioning, and wheelchair rides or ambulation when the patient is stable and the assigned staff nurse has determined the gait is safe.
• Participate in hand-offs of pertinent patient information and behavior at the start and end of an assignment.
• Respond rapidly and thoroughly to emergencies and special needs; follow direction from supervisors and hospital staff.
• Follow department policies and procedures, attendance, break, behavior, dress, hygiene, safety, confidentiality, and regulatory requirements; participate in department and hospital education programs.
• Assist other associates, perform other duties as assigned, and respond to direction.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical insurance for full-time associates
• Dental insurance for full-time associates
• Vision insurance for full-time associates
• Life Insurance/AD for full-time associates
• Disability insurance for full-time associates
• Commuter Benefits for full-time associates
• Employee Assistance Program for full-time associates
• Flexible Spending Accounts (FSAs) for full-time associates
• Paid and/or unpaid time off may be available in accordance with applicable federal, state, and local laws

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED