Patient Observation (Part Time)

Compass Group • Warren, MI

2d • Onsite

About The Position

TouchPoint Support Services is hiring part-time Patient Observers at Henry Ford Warren in Warren, Michigan. Under the direction of a Registered Nurse and unit manager, the Patient Observer provides continuous visual and audible observation of assigned patients, supports patient safety, and promptly communicates concerns to nursing staff. The role includes remaining at the patient’s bedside unless properly relieved, documenting observations at established intervals, redirecting at-risk behaviors, helping calm or reorient patients, and accompanying patients to diagnostic testing. Observers may assist with meal setup, basic positioning, and wheelchair rides or ambulation when the patient is stable and the assigned nurse has determined the gait is safe.

The schedule is part time, Monday through Friday, with hours that may vary, plus rotating weekends and holidays. The fixed pay rate is $15.00 per hour. Previous related experience is preferred, and training is available. A high school diploma, GED, or equivalent is required. Current CPR/AED or BLS-HCP certification is required within 30 days of hire if required at the facility. The position requires prolonged walking or standing, as well as bending, stooping, reaching, and lifting up to 50 pounds.

TouchPoint describes its work as providing hospitality and support to patients, families, and visitors at Ascension Health hospitals. Associates are expected to follow department and hospital policies, safety and confidentiality requirements, attendance and conduct standards, and supervisor direction. Applications are accepted on an ongoing basis. Compass Group is an equal opportunity employer.

Requirements

• High school diploma, GED, or equivalent.
• Current CPR/AED or Basic Life Support Healthcare Provider (BLS-HCP) certification within 30 days of hire, if required at the facility.
• Ability to walk or stand for prolonged periods.
• Ability to bend, stoop, reach upward, and lift up to 50 pounds.

Nice To Haves

• One to two years of previous experience is preferred; previous related experience is preferred generally.

Responsibilities

• Visually and audibly monitor the assigned patient’s condition and behavior at all times.
• Complete observation reports at established intervals.
• Remain at the assigned patient’s bedside unless relieved by an appropriate staff member; coordinate meal-break coverage with the nurse and inform the nurse before leaving the patient for any reason.
• Verbally redirect patients from at-risk behaviors and assist in calming or reorienting patients who are agitated or confused.
• Seek help promptly and escalate medical distress, threats, unusual behavior or verbalizations, potentially dangerous behavior, and concerning conversations to nursing or other assigned medical professionals.
• Participate in identifying and reporting patient safety issues; keep the patient’s environment safe, remove visible hazards when appropriate, report hazards to the charge nurse, and help keep the room orderly.
• Accompany patients when diagnostic testing is required.
• Assist with ordering dietary trays and setting up meal trays, basic patient positioning, and wheelchair rides or ambulation when the patient is stable and the assigned nurse has determined the gait is safe.
• Respond rapidly and thoroughly to emergencies and special needs.
• Participate in handoffs by sharing pertinent patient information and behavior when arriving on the unit and at the end of the shift assignment.
• Interact hospitably, cheerfully, compassionately, and supportively with staff, patients, visitors, and colleagues.
• Accept and follow suggestions and direction from supervisors and hospital staff; demonstrate knowledge of department policies and procedures.
• Follow attendance, break, behavior, dress, personal hygiene, safety, confidentiality, and other regulatory requirements.
• Participate in department and hospital education programs and assist other associates as needed.
• Perform other duties as assigned.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
• Full-time positions additionally offer Medical, Dental, Vision, Life Insurance/AD Disability Insurance, Commuter Benefits, Employee Assistance Program, and Flexible Spending Accounts (FSAs).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED