Patient Navigator - Chevy Chase, MD

HALO Diagnostics•Chevy Chase, MD

1d•$25 - $30•Onsite

About The Position

The Patient Navigator (Patient Support & Phlebotomy) guides patients through hereditary cancer genetic testing and diagnostic care. The role provides patient education, care coordination, clinical support, and specimen collection while working with a multidisciplinary clinical team and partner sites to deliver a compassionate, seamless patient experience. The navigator is a primary contact for patients and partner sites, helping coordinate education, scheduling, specimen collection, and follow-up. The position supports clinic workflows across partner locations and follows HALO Dx's Navigator Pillars for patient care, partner support, and daily execution.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation if travel is required.
Ability to stand, walk, and move throughout the clinic for extended periods.
Ability to perform venipuncture and specimen handling, including fine motor tasks.
Ability to lift and move supplies and equipment weighing up to approximately 25 pounds.
Ability to communicate clearly and effectively with patients, families, and staff, verbally and in writing.
Ability to follow infection-control, safety, and clinical protocols.

Nice To Haves

CMA or RMA certification.
At least 2 years of experience in an outpatient clinic or patient service center.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Experience with EMR/EHR systems and strong documentation skills.
Prior high-touch patient-facing healthcare experience.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through hereditary cancer genetic testing from start to finish and provide clear, compassionate education about testing, procedures, and next steps.
Serve as the primary patient contact and conduct structured consultations to ensure clear, accurate, and consistent communication.
Build relationships with partner-site staff, providers, and clinical teams, and support integration into daily clinic workflows.
Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
Own patient cases, scheduling, follow-ups, and workflow coordination; identify and resolve barriers to testing or completion.
Provide timely callbacks and consistent communication with patients and partners.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure correct patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, infection-control practices, and compliance requirements.
Maintain accurate documentation in EMR/EHR systems and ensure HIPAA compliance and accurate data entry.
Develop knowledge of genetic testing workflows, insurance processes, and patient eligibility; support insurance verification and authorization as needed.
Answer patient questions about testing and next steps, respond empathetically to concerns, and help resolve scheduling, insurance, and workflow barriers.
Help develop solutions to improve patient testing completion and outcomes.