Patient Navigator - Clearwater, FL

HALO CENTERS LLC•Clearwater, FL

11d•$25 - $28•Onsite

About The Position

The Patient Navigator (Patient Support & Phlebotomy) guides patients through hereditary cancer genetic testing and diagnostic care. The role provides patient education, care coordination, phlebotomy support, and follow-up while working with clinicians, operational teams, and partner sites to create a seamless, compassionate, high-quality patient experience. The navigator is a primary point of contact for patients and partner sites, supporting education, scheduling, specimen collection, and follow-up across partner locations. The position is based in Clearwater, Florida, and is in-person, full-time, Monday through Friday from 8:00 AM to 5:00 PM. English and Spanish are required. Compensation is $25.00–$28.00. The role offers stock options and a comprehensive benefits package within a growing healthcare technology organization.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation if travel is required.
English and Spanish language skills.
Ability to stand, walk, and move throughout the clinic for extended periods.
Ability to perform venipuncture and specimen handling, including fine motor tasks.
Ability to lift and move supplies and equipment weighing up to approximately 25 pounds.
Ability to communicate clearly and effectively with patients, families, and staff verbally and in writing.
Ability to follow infection-control, safety, and clinical protocols.

Nice To Haves

CMA or RMA certification.
At least 2 years of experience in an outpatient clinic or patient service center setting.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Experience with EMR/EHR systems and strong documentation skills.
Prior high-touch patient-facing healthcare experience.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through hereditary cancer genetic testing from start to finish and explain testing, procedures, and next steps.
Serve as the primary patient contact and conduct structured consultations to ensure clear, accurate, and consistent communication.
Build relationships with partner-site staff, providers, and clinical teams; support integration into daily clinic workflows.
Adapt to changing clinic schedules, needs, and priorities while maintaining service quality.
Coordinate patient cases, scheduling, follow-ups, and workflows; identify and resolve barriers to testing or completion.
Provide timely callbacks and consistent communication with patients and partners.
Perform venipuncture and collect blood specimens for genetic testing.
Verify patient identity and ensure proper specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, infection-control procedures, and compliance requirements.
Maintain accurate documentation in EMR/EHR systems and ensure HIPAA compliance and accurate data entry.
Build expertise in genetic testing workflows, insurance processes, and patient eligibility.
Support insurance verification and authorization processes as needed.
Answer patient questions, respond to concerns with empathy, and help resolve scheduling, insurance, or workflow barriers.
Help develop solutions to improve patient completion and outcomes.