Patient Navigator - Largo, FL

HALO CENTERS LLC•Largo, FL

11d•$25 - $28•Onsite

About The Position

The Patient Navigator (Patient Support & Phlebotomy) guides patients through hereditary cancer genetic testing and diagnostic care. The role combines patient education, care coordination, partner-site support, scheduling, follow-up, and specimen collection. The navigator serves as a primary point of contact for patients and partner sites and works with clinicians and operational teams to support a seamless, compassionate, and high-quality patient experience across partner locations. The position includes patient consultations and education, clinic workflow integration, case ownership, venipuncture and blood specimen handling, documentation in EMR/EHR systems, and support for insurance verification and authorization. The navigator follows clinical protocols, safety standards, and compliance requirements, including HIPAA. The role is full-time and in-person in Largo, Florida, Monday through Friday, 8:00 AM to 5:00 PM. English and Spanish are required. Compensation is $25.00–$28.00 per hour.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation if travel is required.
English and Spanish proficiency.
Ability to stand, walk, and move throughout the clinic for extended periods.
Ability to perform venipuncture and specimen handling, including fine motor tasks.
Ability to lift and move supplies and equipment weighing up to approximately 25 pounds.
Ability to communicate clearly and effectively with patients, families, and staff, verbally and in writing.
Ability to follow infection-control, safety, and clinical protocols.

Nice To Haves

CMA or RMA certification.
At least 2 years of experience in an outpatient clinic or patient service center setting.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Experience with EMR/EHR systems and strong documentation skills.
Prior high-touch, patient-facing healthcare experience.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through hereditary cancer genetic testing from start to finish.
Educate patients about testing, procedures, and next steps, and conduct structured consultations.
Serve as the primary patient contact and provide clear, compassionate communication.
Build relationships with partner-site staff, providers, and clinical teams, and support daily workflow integration.
Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
Own patient cases, scheduling, follow-ups, and workflow coordination.
Identify and resolve barriers to testing or completion, and provide timely callbacks and consistent communication.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure correct patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, infection-control requirements, and compliance requirements.
Maintain accurate documentation in EMR/EHR systems and ensure HIPAA compliance and accurate data entry.
Build knowledge of genetic testing workflows, insurance processes, and patient eligibility.
Support insurance verification and authorization processes as needed.
Answer patient questions about testing and next steps.
Create a welcoming and supportive patient environment and respond empathetically to concerns.
Help resolve scheduling, insurance, workflow, and other patient-care barriers.