Patient Navigator - Boulder, CO

HALO CENTERS LLC•Boulder, CO

50d•$25 - $32•Onsite

About The Position

The Patient Navigator (Patient Support & Phlebotomy) guides patients through hereditary cancer genetic testing and related diagnostic care. The role provides patient education, care coordination, partner-site support, and specimen collection while working with clinicians and operational teams to provide a seamless, compassionate patient experience. The Patient Navigator is a primary contact for patients and partner sites, supporting education, scheduling, specimen collection, follow-up, and efficient workflows across partner locations. This is a full-time, in-person position in Boulder, Colorado, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. The hourly pay range is $25.00–$32.00. The role offers a comprehensive benefits package and stock options within a growing healthcare technology organization.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation if travel is required.
Ability to stand, walk, and move throughout the clinic for extended periods.
Ability to perform venipuncture and specimen handling, including fine motor tasks.
Ability to lift and move supplies and equipment weighing approximately 25 pounds.
Ability to communicate clearly and effectively with patients, families, and staff, verbally and in writing.
Ability to follow infection-control, safety, and clinical protocols.

Nice To Haves

CMA or RMA certification.
At least 2 years of experience in an outpatient clinic or patient service center.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Experience with EMR/EHR systems and strong documentation skills.
Prior high-touch, patient-facing healthcare experience.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through the hereditary cancer genetic testing process and explain testing, procedures, and next steps.
Serve as a primary patient contact and conduct structured consultations to support clear, accurate, consistent communication.
Build relationships with partner-site staff, providers, and clinical teams, and support integration into clinic workflows.
Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
Coordinate patient cases, scheduling, follow-ups, and workflows; provide timely callbacks and communication.
Identify and resolve barriers to testing or completion, including scheduling, insurance, and workflow issues.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure proper patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, infection-control practices, and compliance requirements.
Maintain accurate documentation in EMR/EHR systems and ensure HIPAA compliance and accurate data entry.
Build knowledge of genetic testing workflows, insurance processes, and patient eligibility.
Support insurance verification and authorization processes as needed.
Respond empathetically and clearly to patient concerns and questions.
Help develop solutions to improve patient completion and outcomes.