Patient Navigator; FT; 8:30 am -5:00pm

Bothwell Regional Health Center•Sedalia, MO

13h•Onsite

About The Position

The Patient Navigator is responsible for working with patients to schedule their appointments, understand their financial obligations, and set up arrangements before tests are performed. The Patient Navigator reports directly to the Director of Patient Services.

Requirements

High School graduate with related subjects in general business.
Computer knowledge
Medical terminology.
Great customer service skills.
General office experience preferably with insurance claims knowledge.
Ability to operate various office machines.
Be able to work independently and make reasonable decisions while maintaining confidentiality.
Demonstrates support for organizational and departmental mission.
Supports and demonstrates knowledge of the Strategic Plan and the Hospital Key Initiatives.
Fosters and promotes teamwork within department and the organization as a whole.
Works to resolve conflicts constructively and in a timely manner.
Ability to communicate effectively and simply with every customer and co-worker.
Ability to display a positive, courteous and friendly attitude toward all contacts.
Ability to build good relationships with others based upon a sustained effort of mutual support toward common goals.
Ability to exercise good judgment, reasoning and concentration to detail and to take personal accountabilities for all actions in carrying out job duties.
Is customer focused and committed to Quality and Process Improvement with a strong desire to provide service excellence.
Possesses and displays a strong knowledge and understanding of the standards of practice for their position including, if and when applicable, commensurate computer skills; population specific and general competencies; organizational skills, time and project management.
Possesses a vigorous and enthusiastic desire to learn and to grow both personally and professionally, and to improve one's skills in order to deliver the best possible care for our customers.

Nice To Haves

Responsibilities

Works daily ARM work list for scheduled appointments for hospital ancillary services.
Runs eligibility and provides patients with estimates of cost of service and self-pay quotes through IPAS or other means.
Reviews each department’s schedule and obtains authorization if required, adds authorization number and notates in Meditech ARM module. If any additional information is needed before the test will be notated on the account or in scheduling.
Review account for all possible sources of payment including Medicaid.
Assist the patient with payment arrangements and/or financial assistance application.
Registers all patients with verification of patient and insurance information.
Utilizes insurance verification equipment, fax machine, PC software, DCS Global IPAS, phone contact and WELL App.
Responds to telephone; route calls and take accurate messages.
Maintain worklist & scheduling daily.
Always provide the best customer service possible. Ask questions as needed.
Other duties as assigned.