Patient Navigator - Wichita, KS
About The Position
The Patient Navigator (Patient Support & Phlebotomy) guides patients through key stages of hereditary cancer genetic testing. The role combines patient education, care coordination, clinical support, and phlebotomy to provide a seamless, compassionate patient experience. The Patient Navigator is a primary point of contact for patients and partner sites, supporting testing, scheduling, specimen collection, insurance-related processes, and follow-up while coordinating with clinical and operational teams. The position is based in Wichita, Kansas, and is in-person. The schedule is Monday through Friday, 8:00 AM to 5:00 PM. Bilingual English/Spanish skills are preferred. Compensation is $25.00–$30.00 per hour. HALO Dx describes its mission as delivering early detection and precision-focused healthcare, using specialized care and advanced diagnostic tools to improve patient outcomes.
Requirements
- Nationally certified phlebotomist with strong venipuncture skills.
- At least two years of clinical experience in a front-office or back-office healthcare setting.
- At least two years of experience with insurance verification and prior authorizations.
- Current Basic Life Support (BLS) certification.
- Experience with diagnostic or genetic specimen collection.
- Ability to work independently, manage multiple priorities, and adapt in a fast-paced environment.
- Strong communication, organization, documentation, and patient service skills.
- Valid driver's license and reliable transportation if travel between partner locations is required.
- Applicants must be authorized to work for any employer in the United States; visa sponsorship is unavailable.
Nice To Haves
- Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential.
- Two or more years of experience in an outpatient clinic or patient service center.
- Experience in genetics, oncology, women's health, or specialty diagnostics.
- Familiarity with EMR/EHR systems and clinical documentation.
- Previous experience providing high-touch, patient-facing healthcare support.
- Bilingual in English and Spanish.
- Healthcare students or candidates pursuing clinical careers are encouraged to apply.
Responsibilities
- Guide patients through hereditary cancer genetic testing from initial contact through completion.
- Provide clear, compassionate education about testing, procedures, and next steps.
- Serve as a primary point of contact for patient questions and concerns.
- Conduct structured patient consultations to promote clarity, accuracy, and consistency.
- Build relationships with partner-site staff, providers, and clinical teams, and support partner-clinic workflows and care coordination.
- Adapt to changing clinic needs, schedules, and priorities while maintaining service standards.
- Manage patient cases, scheduling, follow-ups, and workflow coordination.
- Identify and resolve barriers to testing completion; provide timely callbacks and consistent communication.
- Track outstanding tasks and follow through on patient support needs.
- Perform venipuncture and collect blood specimens for hereditary cancer genetic testing.
- Ensure proper patient identification and specimen labeling, handling, storage, and transport.
- Follow clinical protocols, safety standards, and compliance requirements.
- Maintain accurate and timely documentation in EMR/EHR systems.
- Develop understanding of genetic testing workflows, insurance processes, and patient eligibility.
- Assist with insurance verification and prior authorization processes as needed.
- Maintain accurate patient records and perform data entry in accordance with HIPAA requirements.
- Respond to patient questions about testing logistics, coverage processes, and next steps within the role's scope.
- Create a welcoming, professional, and supportive patient environment; address concerns empathetically and professionally.
- Help resolve barriers involving scheduling, insurance, and workflow coordination.
- Identify opportunities to improve patient engagement, testing completion, and operational efficiency.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) plan.
- Paid vacation, holidays, and sick time.
- Flexible Spending Account (FSA) and Health Savings Account (HSA).
- Disability insurance.
- Employee discounts.
- Stock options.
- Ongoing training and opportunities for professional growth and advancement.
- Consistent weekday schedule with no weekends, nights, or holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
