Patient Navigator - Clinic

DMOS Orthopaedic Centers • Ankeny, IA

1d • Onsite

About The Position

As a Patient Navigator at DMOS, you will work in an office setting to guide patients through their orthopaedic journey by scheduling follow-up appointments, assisting with surgery scheduling, and submitting prior authorizations for procedures. In this full-time, clinic hour position, you will work alongside a team of patient care navigators and clinical staff members to create an outstanding patient experience. To thrive in this role, you are able to recall information quickly and prioritize tasks accordingly.

Requirements

• Calm. Ability to communicate calmly with patients and Physicians.
• Professional. Display a high-level of professionalism when interacting with patients and clinical staff members.
• Multi-tasker. Ability to handle multiple tasks at one time while staying organized.
• Curiosity. You practice the art of listening, asking clarifying questions and avoiding interrupting.
• Experience. Prior exposure to patient care coordination.
• Dependability. Ensures patients receive timely care, promotes a reliable healthcare environment, and supports the overall efficiency of the team.

Responsibilities

• Acting as the patient's guide and reliable helper for scheduling surgery and any necessary follow-up care.
• Utilizing Office 365 products to organize physician surgery schedule, insurance prior authorizations and communicating with hospital and ambulatory surgery center staff.
• This is a private practice that expects outstanding experiences for patients throughout their orthopaedic journey.
• Sitting at a desk for extended periods of time that may seem unnatural.

Benefits

• Consistent schedule, no weekend coverage
• Friendly, fun and dedicated peers
• Outstanding 401(k) with employer match and an annual company profit sharing contribution
• Health, dental, and vision insurance
• 6 paid holidays
• Generous PTO accrual program (as a full-time employee you can anticipate to earn up to 22 days per year)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed