Patient Navigator - Clinic
About The Position
As a Patient Navigator at DMOS, you will work in office to guide patients through their orthopaedic journey with us by scheduling follow up appointments, assisting with surgery scheduling, and submitting prior authorizations for procedures. In this full-time, clinic hour position you will work alongside a team of patient care navigators and clinical staff members to create an outstanding patient experience. To thrive in this role, you are able to recall information quickly and prioritize tasks accordingly. Acting as the patient's guide and reliable helper for scheduling surgery and any necessary follow-up care. Utilizing Office 365 products to organize physician surgery schedule, insurance prior authorizations and communicating with hospital and ambulatory surgery center staff. This is a private practice that expects outstanding experiences for patients throughout their orthopaedic journey.
Requirements
- Calm demeanor and ability to communicate calmly with patients and Physicians.
- High level of professionalism when interacting with patients and clinical staff members.
- Ability to handle multiple tasks at one time while staying organized.
- Practice the art of listening, asking clarifying questions and avoiding interrupting.
- Prior exposure to patient care coordination.
- Ensures patients receive timely care, promotes a reliable healthcare environment, and supports the overall efficiency of the team.
Responsibilities
- Scheduling follow up appointments
- Assisting with surgery scheduling
- Submitting prior authorizations for procedures
- Organizing physician surgery schedule
- Organizing insurance prior authorizations
- Communicating with hospital and ambulatory surgery center staff
Benefits
- 401(k) with employer match
- Annual company profit sharing contribution
- Health insurance
- Dental insurance
- Vision insurance
- 6 paid holidays
- Generous PTO accrual program (up to 22 days per year)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
