Patient Navigator Specialist

Cottage Health • Goleta, CA

5d

About The Position

Cottage Health seeks a Patient Navigator Specialist for their CH Navigation Center department responsible for connecting the Cottage Health community with efficient access to care. The position is responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations, and communicating directly with clinical staff/offices on pertinent patient information. Staff are adept at resolving any general inquiries posed by patients and callers. Provides exceptional customer service and demonstrates dedication to the organization's mission, vision and values.

Requirements

• Basic MS Word, Outlook and Excel skills
• 35 wpm keyboard/typing speed
• 2 years of experience in an office, hospitality, or customer service environment

Nice To Haves

• Associate's degree
• Certified Revenue Cycle Representative or Certified Patient Access Specialist (HBI)
• MS Office Suite
• Experience working with Epic
• Knowledge of medical terminology
• 2 years of Patient Access or healthcare scheduling experience

Responsibilities

• Scheduling appointments
• Verifying insurance
• Reviewing/editing/obtaining pre-authorizations
• Communicating directly with clinical staff/offices on pertinent patient information
• Resolving general inquiries posed by patients and callers
• Providing exceptional customer service
• Demonstrating dedication to the organization's mission, vision and values

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees