Specialist: Patient Navigator Oncology Services (Full-time)

Pagosa Springs Medical Center•Pagosa Springs, CO

4d•$20 - $30•Onsite

About The Position

Pagosa Springs Medical Center (PSMC) is seeking a compassionate and highly organized Patient Navigator – Oncology Services to support patients throughout their cancer care journey. This role serves as a key liaison between patients, families, providers, and the healthcare system by helping patients navigate complex treatment plans, appointments, insurance processes, education needs, and community resources. The Patient Navigator focuses on reducing barriers to care, improving care coordination, addressing social determinants of health, and supporting positive patient outcomes. The ideal candidate is empathetic, resourceful, and passionate about patient advocacy and oncology support services.

Requirements

High school diploma or equivalent required
Minimum two (2) years of experience in healthcare, patient services, case management, community health, or related field required
Current AHA BLS (Heartsaver) certification required
Strong communication and interpersonal skills
Ability to work effectively with diverse patient populations
Strong problem-solving and resource navigation abilities
Knowledge of: Community resources, Financial assistance programs, Healthcare systems, Patient education techniques
Proficiency with: Electronic health records, Microsoft Office, Email and spreadsheets, Oncology management software
Ability to exercise initiative, judgment, and independent decision-making

Nice To Haves

Associate’s or bachelor’s degree in Health Sciences, Public Health, Social Work, Psychology, Healthcare Administration, or related field preferred but not required
Experience working with oncology patients, chronic disease populations, patient navigation, and community health outreach strongly preferred

Responsibilities

Guide oncology patients and families through the healthcare system and treatment process
Provide emotional support and compassionate patient advocacy
Help patients understand treatment plans, appointments, procedures, medications, and follow-up care
Reinforce provider education and assist with patient understanding of care recommendations
Coordinate appointments, referrals, imaging, biopsies, surgeries, and specialty care services
Manage incoming oncology referrals and facilitate timely patient access to care
Collaborate closely with providers, infusion staff, schedulers, billing, pre-certification, registration, laboratory, and other departments
Assist patients in establishing primary care and specialty care services when needed
Assess barriers to care including: Transportation, Financial concerns, Insurance issues, Social determinants of health, Community support needs
Connect patients with: Community resources, Cancer support organizations, Financial assistance programs, Educational resources
Assist with grants, financial assistance applications, and resource referrals
Provide education and supportive resources related to: Cancer diagnoses, Treatment plans, Medications, Wellness and supportive care
Tailor education to patient learning needs and cultural considerations
Include family/support persons in education when appropriate
Document patient interactions, barriers, referrals, and coordination activities in the electronic health record
Maintain accurate patient tracking and navigation records
Monitor Artera messages and patient communication platforms
Support quality improvement initiatives and department KPIs
Serve as a liaison between patients, providers, families, and multidisciplinary care teams
Participate in care coordination and team communication activities
Maintain confidentiality and HIPAA compliance at all times