Patient Navigator-Cancer

Loma Linda University Health•Loma Linda, CA

18h•Onsite

About The Position

The Patient Navigator–Cancer coordinates and supports patients’ access to oncology services from diagnosis or referral through all phases of care. This role serves as a central liaison between patients, families, providers, and support services by ensuring timely, accurate, and compassionate communication. Responsibilities include coordinating appointments, treatments, procedures, and surgeries; securing authorizations and financial clearance; and collecting and managing required medical documentation. They are responsible for processing incoming referrals, ensuring completeness of referral documentation, and facilitating timely scheduling and care coordination. This includes actively managing and prioritizing work queues and utilizing reporting tools to monitor referral status, identify delays, and improve patient throughput. The role requires consistent follow-up on pending items, resolving work queue tasks, and collaborating with clinical and administrative teams to ensure patients move efficiently through the continuum of care. They ensure a smooth patient flow by directing patients to appropriate services, facilitating orders, and supporting care delivery under the supervision of licensed clinical staff. In addition, the role contributes to a safe, welcoming, and efficient care environment by monitoring clinic areas, addressing patient needs, maintaining confidentiality, and responding appropriately to sensitive or high-risk situations. Delivers high-quality customer service, provides emotional support to patients and families, collaborates with a diverse care team, and demonstrates flexibility to float to various areas as needed. Performs other duties as assigned.

Requirements

High School Diploma or GED required.
Minimum of one year of experience in a medical office or customer service setting required.
Knowledge of medical terminology, insurance processes, and ICD/CPT coding for authorizations and billing required.
Proficient in Microsoft Office, electronic medical records, and office equipment.
Strong data entry and typing skills.
Demonstrates ability to interpret clinical information.
Demonstrates ability to apply critical thinking.
Demonstrates ability to manage multiple tasks with strong organization, accuracy, and attention to detail.
Communicates effectively in English.
Maintains confidentiality, empathy, and cultural sensitivity.
Able to work independently and collaboratively.
Able to adapt to changing priorities.
Able to perform under pressure with sound judgment and professionalism.
Understands unlicensed assistive personnel scope, patient care fundamentals, and safety practices, including proper escalation of concerns.
Capable of operating basic office equipment.
Capable of completing accurate documentation.
Capable of performing essential physical functions required for a clinical environment.

Nice To Haves

Associate degree preferred.
Familiarity with inpatient and outpatient settings preferred.
Spanish preferred.

Responsibilities

Coordinate and support patients’ access to oncology services from diagnosis or referral through all phases of care.
Serve as a central liaison between patients, families, providers, and support services.
Ensure timely, accurate, and compassionate communication.
Coordinate appointments, treatments, procedures, and surgeries.
Secure authorizations and financial clearance.
Collect and manage required medical documentation.
Process incoming referrals, ensuring completeness of referral documentation.
Facilitate timely scheduling and care coordination.
Actively manage and prioritize work queues.
Utilize reporting tools to monitor referral status, identify delays, and improve patient throughput.
Consistently follow up on pending items and resolve work queue tasks.
Collaborate with clinical and administrative teams to ensure patients move efficiently through the continuum of care.
Ensure smooth patient flow by directing patients to appropriate services and facilitating orders.
Support care delivery under the supervision of licensed clinical staff.
Contribute to a safe, welcoming, and efficient care environment by monitoring clinic areas and addressing patient needs.
Maintain confidentiality and respond appropriately to sensitive or high-risk situations.
Deliver high-quality customer service.
Provide emotional support to patients and families.
Collaborate with a diverse care team.
Demonstrate flexibility to float to various areas as needed.
Perform other duties as assigned.