Patient Monitor Technician Per Diem

Northwell Health•Sharon, CT

14h•Onsite

About The Position

The Patient Monitor Technician provides continuous digital observation and surveillance of assigned patients. The technician’s first action is to verbally redirect patients from at-risk behaviors and to summon on-site clinical staff when patients need assistance. The role requires maintaining patient and institutional confidentiality and following related hospital policies. The technician uses video monitoring and other digital health platforms to observe patients, communicate with them remotely, support individualized treatment plans as delegated by a registered nurse, and report relevant information to clinical staff. The position also supports patient safety, participates in shift handoffs and cross-training, and helps monitor and improve training programs in collaboration with management. The role is based at Sharon Hospital in Sharon, Connecticut.

Requirements

High school diploma or GED.
At least one year of experience providing direct patient care in a hospital or clinical environment, such as a physician office, nursing home, or ambulatory services.
Excellent verbal communication skills; much of the communication is conducted remotely using a microphone and headset.
Ability to communicate positively and effectively with patients and hospital staff, including assessing situations and de-escalating when necessary.
Ability to multitask, prioritize multiple situations simultaneously, and address each appropriately.
Basic computer skills, including Microsoft applications.

Nice To Haves

Clinical certification strongly preferred, such as CNA, Medical Assistant, PCT, PCA, or HHA.

Responsibilities

Demonstrate understanding and proficiency in the Video Monitoring System (VMS) Solution software.
Maintain continuous visual observation of assigned patients, verbally redirect them through the room’s two-way audio device, and immediately summon on-site clinical staff when assistance is needed.
Provide care appropriate to each patient’s individualized treatment plan as delegated by a registered nurse.
Participate in handoffs by sharing pertinent information and observed patient behaviors when arriving on the unit and when completing a shift assignment.
Explain matters to patients as needed without counseling or offering opinions, and demonstrate Service Excellence behaviors.
Seek help promptly when a patient appears to pose a threat to themselves or others; collaborate in identifying and reporting patient safety issues; help ensure the patient environment is safe; and report potential hazards to clinical staff.
Follow safe work practices and safety rules, help prevent unsafe conditions and behaviors, and participate in organizational and departmental safety programs.
Demonstrate proficiency with other digital health platforms used for remote patient monitoring as needed.
Participate in cross-training and coverage for other digital health platforms within the scope of practice for a patient care monitor.
Ensure adherence to all HQ policies and procedures.
Assist in periodically monitoring and evaluating training program effectiveness, success, and return on investment, and report findings to management.
Collaborate with management to resolve specific problems and tailor programs as necessary.
Maintain and model REACH values: Respect, Excellence, Accountability, Compassion, and Honor.