Patient Meal Room Service Associate Part-Time

Wellstar Health System•Marietta, GA

8d•Onsite

About The Position

This role represents Patient Meal Room Service to Patients and the Nursing team, reporting directly to Nutrition & Food Service management. The primary focus is ensuring a positive patient experience by managing patient meal service for assigned units. This includes introducing patients to the program, taking meal selections (ensuring compliance with therapeutic diets and food allergies), and handling Room Service calls with professionalism and efficiency. Adherence to safety guidelines, including patient identification, meal accuracy, and infection prevention practices (even in isolation), is crucial. The associate takes ownership of their unit assignment with minimal supervision, acting as the N&FS liaison between patients and the care team. Responsibilities also include delivering nutrition supplies and completing other assigned duties, providing meals in a professional, courteous, and timely manner, and working with diet-specific menus. The role involves operating a call center as the communication hub for Patient Meal Room Service, entering orders into nutrition software, and assisting with daily reporting. Exceptional customer service, accuracy, safety, and efficiency are paramount.

Requirements

High School Diploma or the equivalent preferred.
Minimum 2 years’ foodservice, and / or customer service, and / or related experience required.
Healthcare or hospitality foodservice experience highly preferred.
Servsafe Food Handler AND ServSafe Allergen certifications required within 90 days of hire.
Must be able to communicate and understand the English language, both written and orally.
Must exhibit outstanding interpersonal skills required to work well with others.
Must be able to demonstrate basic knowledge of modified diets.
Must possess adequate phone skills for interacting with our customers (internal and external) and perform duties in a very busy environment.
Must be able to demonstrate a positive attitude in all customer / patient interactions.
Must be able to utilize N&FS software systems.

Responsibilities

Ensures the Safety of Patients and Team Members (according to state, county and national regulatory bodies): Washes hands frequently and wears gloves appropriately. Performs hand hygiene upon entering and exiting patient rooms. Follows infection prevention practices, including personal hygiene expectations (i.e., fingernail length and finish) and reports potential risks. Maintains all work areas in a clean and organized manner, free of spills and fall hazards. Delivers patient meal trays and verifies patient identity using two patient identifiers. Verifies menu selections are accurate and compliant with the patient’s diet order and food allergies. Escalates food allergy and diet consistency concerns to N&FS Leadership and/or Clinical Dietitian. Promptly reports adverse food reactions. Stores food and/or supplies using proper labeling, dating and rotation methods. Operates equipment according to all safety guidelines and escalates any unsafe conditions (i.e., frayed electrical cords and out-of-range temperatures.) Uses IT equipment appropriately and protects confidential information, including passwords.
Ensures Positive Service Outcomes: Follows dept. work schedule (including weekends and holidays) and arrives at the workstation prior to task start time. Sets up, maintains, and breaks down workstation according to area requirements. Follows written and verbal instructions with accuracy and attention to detail. Completes area checklists and forms, as assigned. Operates and cares for equipment according to manufacturer’s and area-specific guidelines. Assesses patient’s ability to utilize the meal order system and follows up with appropriate staff member if unable to fully participate. Assists patients with menu selections as needed, considering food preferences, allergies and other diet information, in a timely manner. Enters menu selections in the N&FS software accurately and in a timely manner. Reviews and appropriately responds to reports and N&FS orders from the electronic medical record. Appropriately utilizes all N&FS software and adapts and learns new systems as new technologies are applied Learns and carries out computer downtime procedures appropriate for assignment. Verifies patient satisfaction with meals and conducts internal patient satisfaction surveys, as requested. Delivers meals to patients that meet their needs according to their cultural, spiritual, ethnic and age-specific considerations. As required, delivers meals to patients on Isolation precautions and follows all Infection Prevention guidelines. Retrieves dirty trays from patient rooms and assists with soiled meal tray carts on patient floors. Prepares and delivers snacks to patients and/or nursing units, as required. Performs dept. duties to include, but not limited to: Dishroom, rolling silverware, floor stock replenishment, supplies requisitions, break room and general clean up. Remains flexible to support other Team Members across the dept. to achieve desired service outcomes. Intervenes and resolves customer service issues as necessary; uses judgment to escalate customer service concerns to supervisor when needed to ensure best patient experience.
Engages in Efforts to Create a World Class Work Environment: Follows work area’s uniform specifications, i.e., clothing and shoes are neat and clean. Collaborates with Team Members and leadership to meet the goals and objectives of the dept. and hospital. Communicates in a respectful manner and in terms that are clear and concise. Respects the cultural traditions of Team Members, patients and customers. Maintains competency in N&FS software and associated equipment utilized for patient meal services.
Performs other duties as assigned.
Complies with all WellStar Health System policies, standards of work, and code of conduct.