Patient Logistics Operations Program Lead

HCA Healthcare • Nashville, TN

8d

About The Position

Under the leadership of the Corporate Director of Operations, Patient Logistics Centers (PLC), the Patient Logistics Operations Program Lead advances established PLC strategic priorities by planning, coordinating, and executing clinical and operational initiatives across PLC field locations and the corporate team. The role partners with the Director, PLC field leaders and colleagues, corporate stakeholders, and division and facility partners to develop and implement projects, achieve measurable outcomes, and ensure accountability for assigned deliverables.

The Program Lead applies registered nursing expertise to strengthen clinical workflows, patient safety, quality, standardization, and operational performance. In collaboration with the Director and technology partners, the role provides clinical and operational guidance for technology design, development, optimization, and implementation so solutions meet operational requirements, support end-user needs, and enable effective PLC workflows. Work covers transfer center operations, Centralized Patient Placement (CPP), behavioral health patient placement and intake, and transport coordination center functions, along with additional PLC services as organizational strategy and priorities evolve.

The position also supports PLC emergency preparedness and response, including Emergency Operations Council activations, hospital evacuations, and other emergency events. Overnight, weekend, and other outside-business-hours availability may be required as operational needs dictate. Travel may be needed to support project and technology rollouts at PLC locations, divisions, and facilities.

Requirements

• Minimum 3 years of relevant clinical nursing experience; 3–7 years of relevant experience is targeted.
• Demonstrated ability to coordinate multidisciplinary initiatives, assess clinical workflows, and use performance data to drive improvements.
• Bachelor's degree (undergraduate degree) and graduation from an accredited nursing program.
• Current, active, unrestricted Registered Nurse (RN) license; must maintain licensure and meet applicable state practice requirements.
• Working knowledge of clinical transfer and intake workflows, patient safety principles, and clinical escalation practices.
• Strong analytical, project coordination, communication, and Microsoft Office skills, with the ability to interpret PLC operational and quality data.

Nice To Haves

• Bachelor of Science in Nursing (BSN).
• Experience in patient logistics, transfer center operations, acute care, clinical operations, process improvement, or implementation of standardized workflows.

Responsibilities

• Apply clinical judgment to support safe, timely transfer, placement, and intake workflows, including escalation and level-of-care coordination.
• Partner with PLC field leaders and colleagues to identify clinical risks and implement quality and patient safety improvements.
• Partner with the Director and PLC field leaders to plan, implement, execute, and ensure accountability for established priorities.
• Analyze PLC performance, productivity, and workflow data and support measurable operational improvements.
• Collaborate with PLC field teams to standardize workflows, procedures, and escalation processes.
• Advise technology partners on clinical workflows and end-user needs; support solution development, testing, rollout, and adoption.
• Collaborate with PLC field leaders, frontline colleagues, corporate teams, and other stakeholders.
• Participate as a required member of PLC emergency preparedness and response efforts, including Emergency Operations Council activations, hospital evacuations, and other emergency events.
• Support project and technology rollouts at PLC locations, divisions, and facilities, including travel as needed.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time-away programs, including paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay based on years of service, Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level