Patient Liaison, Digestive Health Clinic, Full-Time Days
About The Position
The Patient Liaison reflects Northwestern Medicine’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, regulatory requirements, and accreditation standards. This role supports Digestive Health Clinic operations by coordinating appointments and schedules, helping patients follow prescribed treatment plans, and maintaining relationships with patients, providers, staff, hospital departments, physician offices, and vendors. The position is full-time, 40 hours per week, on the day shift.
Requirements
- High school diploma or GED equivalent.
- Two years of previous healthcare experience.
- Experience in a customer service role.
Nice To Haves
- Bachelor's degree.
- Previous experience with an electronic medical record system.
- Knowledge of medical terminology.
Responsibilities
- Manage schedules to make effective use of providers, rooms, equipment, and other resources.
- Maintain schedules, including opening and closing clinic templates, and coordinate care alternatives for patients affected by schedule changes.
- Communicate with patients and clinical staff as needed to support patient compliance with prescribed treatment plans.
- Assist the Practice Manager with collecting and analyzing data related to physician productivity and resource utilization.
- Help prevent and resolve billing errors and denials, including obtaining pre-certifications or referrals as needed.
- Register patients and schedule or coordinate appointments.
- Provide patient education information and materials as needed.
- Maintain strong relationships with patients, internal providers and staff, external hospital departments, physician offices, and vendors.
- Respond to inquiries from patients, providers, staff, and others about practice operations.
- Follow up with patients to support compliance with testing, prescriptions, and their plan of care.
- Perform other duties as assigned.
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
- A range of benefits supporting physical, emotional, and financial well-being and protection from unexpected life events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
