Patient Liaison, Digestive Health Clinic, Full-Time Days
About The Position
The Patient Liaison supports the mission, vision, and values of Northwestern Medicine and follows its Code of Ethics, Corporate Compliance Program, policies, procedures, and applicable regulatory and accreditation standards. This role helps coordinate clinic operations and patient care by managing schedules and resources, registering patients, arranging appointments, communicating with patients and clinical staff, and supporting follow-up and care-plan compliance. The Patient Liaison also assists with billing issue resolution, data collection and analysis, patient education, and communication with internal and external partners.
Requirements
- High school diploma or GED equivalent.
- At least 2 years of previous healthcare experience.
- Experience in a customer service role.
Nice To Haves
- Bachelor's degree.
- Previous experience with an electronic medical record system.
- Knowledge of medical terminology.
Responsibilities
- Manage schedules to make effective use of providers, rooms, and equipment.
- Maintain schedules, including opening and closing clinic templates, and coordinate care alternatives for patients affected by changes.
- Communicate with patients and/or clinical staff as needed to support compliance with prescribed treatment plans.
- Assist the Practice Manager with collecting and analyzing data related to physician productivity and resource utilization.
- Help prevent and resolve billing errors and denials, including obtaining pre-certifications or referrals as needed.
- Register patients and schedule or coordinate appointments.
- Provide patient education information and materials as needed.
- Maintain relationships with patients, internal providers and staff, external hospital departments, physician offices, and vendors.
- Answer incoming inquiries from patients, providers, staff, and others regarding practice operations.
- Follow up with patients to support compliance with testing, prescriptions, and plans of care.
- Perform other duties as assigned.
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
