Patient Liaison (Part-time)

Prenuvo • Scottsdale, AZ

12h • $20 - $25 • Onsite

About The Position

Prenuvo is seeking a part-time Patient Liaison for its on-site clinic in Scottsdale, Arizona. The Patient Liaison welcomes patients and visitors, helping create a cheerful, professional, polished, and patient-centered clinic experience. The role suits someone with strong customer-service skills, compassion, and careful attention to detail.

The clinics operate up to seven days a week. This position may require a flexible schedule covering weekdays, weeknights, and weekends, as well as availability to cover a shift with 45 minutes’ notice when needed. The role requires standing for extended periods. Employees receive additional paid 15-minute sitting breaks after more than four consecutive hours of standing and, for shifts exceeding 10 hours, a second such break, in addition to applicable state-mandated meal and rest breaks.

The position does not provide visa sponsorship. Applicants must be legally authorized to work in the United States at hire and must not require employer sponsorship for a work visa, now or in the future. Successful candidates will undergo a background check in accordance with applicable rules.

Requirements

• At least 1 year of customer-service experience; experience in healthcare or a related field is preferred.
• Take ownership of training and professional development.
• Be punctual, dependable, and committed to excellence in medical and customer care.
• Be available to work varied hours, including weekdays and weekends as needed.
• Manage priorities in a fast-paced environment and respond to patient concerns sensitively and carefully.
• Work collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.
• Demonstrate exceptional interpersonal and communication skills.
• Show attention to detail and commitment to high standards of excellence.
• Have strong organizational skills and adaptability to change.
• Demonstrate problem-solving and decision-making abilities.
• Show passion for patient care and creating memorable experiences.
• Use emotional intelligence to manage emotions effectively and foster teamwork.
• Be able to stand for extended periods to provide in-clinic patient care.
• Be legally authorized to work in the United States at hire without requiring employer visa sponsorship now or in the future.
• Undergo a background check in compliance with applicable rules.

Nice To Haves

• Previous experience in healthcare, hospitality, or a MedSpa.
• Experience as a Receptionist, Front Office Representative, or in a similar role.

Responsibilities

• Welcome patients and visitors, providing a warm and professional first impression.
• Verify patient identity and required documentation.
• Assist patients with registration and intake forms as needed.
• Manage appointment scheduling, cancellations, and rescheduling.
• Educate patients about post-scan expectations.
• Serve as a liaison among patients, providers, technologists, and clinical staff.
• Keep the front desk organized, stocked, and operating efficiently.
• Address patient concerns or complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

Benefits

• Opportunity to make a positive impact on people's lives and health.
• Growth opportunities and room to shape a career path.
• Weekly team gatherings to connect, share, and socialize.
• Additional paid 15-minute sitting breaks after more than four consecutive hours of standing, and a second paid 15-minute sitting break for shifts exceeding 10 hours; these are in addition to applicable state-mandated meal and rest breaks.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed