Patient Liaison

Jax Spine & Pain Centers • Jacksonville, FL

4d

About The Position

Jax Spine & Pain Centers is North Florida’s leading provider of progressive interventional pain relief for back, neck, shoulder, knee, hip, and chronic pain. The Patient Liaison is responsible for identifying and targeting physicians and physician groups to increase new patient referrals, maintaining customer relationships and contact records, communicating referring-office feedback, and sharing market knowledge with Practice Managers. The role includes regular sales calls, business entertainment, educational offerings, special events, and coordination with clinics and hospitals to support growth.

Requirements

• Strong organizational and interpersonal skills.
• Excellent written and verbal communication skills.
• Solid time-management and execution skills.
• Ability to work as a positive team member with peers and management.
• Ability to develop, foster, and advance relationships with people inside and outside the organization.
• Ability to maintain and ensure confidentiality of patient and client information in accordance with HIPAA policies and procedures.

Nice To Haves

• Bachelor’s degree in marketing or a healthcare-related field preferred.

Responsibilities

• Identify and target key physicians and physician groups based on historical business trends, referring history, and physician specialty.
• Schedule and conduct regular sales calls, business entertainment, educational offerings, and special events with customers and prospects to increase new patient referrals.
• Manage the database, including contact information, preferences, protocols, and special requests.
• Communicate referring-office concerns, complaints, and compliments to the appropriate individual.
• Maintain working knowledge of physician specialties, referral patterns, and competitors.
• Share knowledge with Practice Managers.
• Develop and communicate weekly plans to effectively target customers and maintain contact frequency with top accounts.
• Based on business needs, coordinate and facilitate regular communication pathways with clinics and hospitals to capitalize on growth opportunities.
• Maintain the confidentiality of patient and client information in accordance with HIPAA policies and procedures.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Travel reimbursement
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed