Patient Journey Coordinator

Azul Cosmetic Surgery and Medical Spa•Fort Myers, FL

6d•Onsite

About The Position

Azul has been a nationally awarded, top-producing aesthetics company in the Florida market for over 20 years, growing from a single location to multiple locations operating in Naples, Bonita Springs, Fort Myers, Cape Coral, and the Sarasota market. Azul offers a suite of products and services, including aesthetics, injectables, body contouring, plastic surgery, beauty products, and more. The Azul brand is part of a larger network within Aesthetic Partners, which owns practices across the US. As a company, Aesthetic Partners has a strong culture of sharing best practices, providing ongoing training, and leveraging the portfolio's resources to help each brand grow. We strive to hire talented and professional individuals across our brands and invest in their continued professional development. The ideal candidate is highly motivated with a passion for the beauty and wellness industry and ready to serve as a brand ambassador for Azul. Our Patient Journey Coordinators serve as the first point of contact for all patients inquiring about our services, with the primary responsibility of converting calls into booked appointments. This role will utilize our CRM to track all leads that come through the Patient Journey Center and requires a customer service background and sales skillset.

Requirements

Customer service: 2 years (Preferred)
Computer skills: 2 years (Preferred)
Multilingual (Preferred)
Expresses self clearly and concisely in oral and written communications.
Communicates effectively with patients.
Is pleasant and friendly with patients over the phone, via email and text.
Works independently with minimal supervision.
Ability to manage multiple tasks simultaneously.

Responsibilities

Answering incoming phone calls directed to the Patient Journey Center.
First point of contact for new and existing patients inquiring about injectables, laser, body contouring, and facial treatments.
Educate the patient on all services Azul has to offer and thoroughly describe treatments by following a script.
Convert calls into booked appointments.
Work closely with the front desk manager and marketing department to create pop up specials.
Assist with answering emails and text messages.
Use CRM (Liine) software to track all leads made through online inquiries throughout the points of contact. Maintain standard of 50% or higher conversion rate.
Advocates and supports a positive culture and work environment.