Patient Intake Scheduling II

Shawnee Health•Carbondale, IL

1d•Hybrid

About The Position

Join Southern Illinois’ leading healthcare organization, with over 350 team members who believe that in taking care of each other and our patients and clients, we create new opportunities for success and bring big dreams to life. Shawnee Health is seeking a Patient Intake Scheduling II. This position reports directly to the Patient Intake Scheduling Supervisor.

Requirements

Must have a valid Illinois driver’s license and auto liability insurance on personal vehicles.
High School Diploma or equivalent is required.
Must be capable of high level of discretion in handling confidential information.
Must be capable of independent problem solving with moderate supervision.
Must be competent in the use of computers.
Must have excellent communication skills, both written and verbal in addition to interpersonal and organizational skills.
Must have the ability to maintain patient and employee confidentiality.

Nice To Haves

Two years of business-related experience is preferred.
Two years of experience in medical office or hospital setting is preferred with competencies in working within an electronic patient record, person to person customer service, and office related skills.
Familiarity with Athena and scheduling experience is preferred.
Bi-lingual

Responsibilities

Promptly and professionally answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality policies.
Collects and enters patient intake information into the appropriate area of practice management system with accurate information.
Refers patients to the appropriate staff, according to patient request per established protocols, i.e. triage, medical records, patient care coordinators.
Utilizes practice management system to schedule appointments according to established protocols.
Participates in internal education opportunities relevant to the patient intake and customer service environment; Attends/completes all assigned training through Health Stream and other resources as required.
Meets Shawnee Health and department benchmarks and or quality indicators as monitored through audits and or recordings.
Supports organizational changes, demonstrates flexibility in proving coverage as needed during times of high volume or staff shortage.
Requires occasional lifting and carrying of up to 10 pounds.
Other duties and special projects that are assigned by management.
Required to work a flexible schedule, including some evenings, weekends, and early morning hours.
Reliable transportation on the job is mandatory.
May be temporarily assigned or permanently re-assigned to work at other Shawnee Health Care Centers.
Must be able to schedule more than 1 specialty clinic i.e. dental/psych