Call Center Representative

Midwest Vision Partners•,

7d•Hybrid

About The Position

We are looking for a Patient Intake and Communications Representative that will be the liaison between Midwest Vision Partners and our current and potential patients. In this role, you will be responsible for the accurate, timely and efficient scheduling & triaging of all Midwest Vision Partners subsidiaries / sites. The successful candidate demonstrates high attention to detail, and an ability to utilize excellent probing and call listening skills to address and resolve patient needs. In this role, you will provide excellent customer service and a high level of reliability to ensure we are delivering the highest possible quality service, in a positive professional manner.

Requirements

Strong ability to work independently with limited oversight post-training
Attention to detail
Strong phone and verbal communication skills, including active listening
Excellent customer service and communication skills, including communication via email and text
Computer proficiency
Minimum of 2 years of medical and/or clinical experience
High school diploma

Nice To Haves

Able to handle multi-task work and manage time effectively in a fast-paced environment
Perseverance and excellent follow through
Customer-service experience
Problem-solving / critical thinking
Adaptability and assertiveness

Responsibilities

Coordinate all physician schedules in an orderly fashion to ensure all appointments flow smoothly
Call patients to reschedule appointments as needed
Contact patients who may have not responded to their reminder calls and be assertive to ensure the appointment will be rescheduled (telemarketing)
Type and distribute weekly doctor schedules to all medical/surgical offices and staff
Send information packets, mass mailing to all patients and/or offices when requested
Assure appropriate documentation is provided in each patient record
Assure incoming & outgoing clinical summaries and referrals are appropriately placed in the patient record
Ensure referrals are received as necessary by doctor or insurance
Triage calls properly to assure location doctor compliance
Must be willing and able to be on site 2–3 times per month for training and continuous education
Achieve Quality and NPS score requirements
Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and Employee Handbook
Must be willing and able to meet Call Center Remote Work Technology requirements (see addendum)
Perform various other duties as requested