Patient Information Specialist - Emergency Department (Full Time)

Beth Israel Lahey Health•Boston, MA

15d•$20 - $30•Onsite

About The Position

The Patient Information Specialist will be supporting our Emergency Department. Our Emergency Department (ED) is a level I trauma center serving the Boston metropolitan area. Each year nearly 55,000 patients are treated in the Emergency Department. Our state-of-the-art facility is designed to meet the needs of a high-volume, acutely injured or ill patient population.

Requirements

High School diploma or GED required.
1-3 years related work experience required.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Nice To Haves

Associate's degree preferred.
Third party coverage, patient registration and billing experience.
Excellent Customer Service.

Responsibilities

Organizes clinical medical charts for ED (emergency department) patients and prepares charts for any necessary transport via ambulance.
Assists in managing patient medical records by communicating with the Medical Records Department to ensure that patients have only a single, accurate medical record on file.
Requests patient chart merges when necessary/completing appropriate merge documentation.
Triages phone calls coming into the ED from outside providers, patient family members, and BIDMC clinicians from other parts of the Medical Center.
Communicates medical information between ED clinical staff, and operates electronic and public paging systems.
Receives patient critical call back results from the lab which are logged and reported to ED clinical staff for follow-up care.
Collects and verifies information utilizing various systems for patients entering the ED.
Ensures the patient registration and billing process is complete and accurate.
Ensures that every patient signs a general consent statement and a Health Insurance Portability and Accountability Act (HIPAA) statement as he or she is able and willing, and can distribute information about both the consent and HIPAA regulations to any and all patients and patient family members.
Scans patient EMS Run Sheets into patient account in OMR (Out-Patient Medical Record).
Creates EU (Emergency Unit Registration) Critical Packets- utilized to register a patient that is not identified in the ED.
Creates Code Stroke Packets and SAH (subarachnoid hemorrhage)' ICH ( intraparenchymal hemorrhage) Stroke Transfer Packets.