EMERGENCY DEPARTMENT CONCIERGE (FULL TIME)
About The Position
We are hiring immediately for a full time EMERGENCY DEPARTMENT CONCIERGE position. Patient Dining Associates work on assigned units in a healthcare facility, and provide services that include helping patients make menu selections, assemble, deliver and pick-up their meal trays. They are part of the caregiving team, responsible for patient safety and satisfaction goals by making sure meals are accurate and delivered at the right time and temperature. For more than 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, take responsibility for our commitments, and believe in helping one another achieve more together by realizing our unlimited potential.
Requirements
- 1 to 2 years of previous food service and patient dining experience required.
- Ability to read, write and interpret documents in English.
- Basic computer and mathematical skills.
- Must be able to occasionally lift or move up to 100 pounds, as well as maneuver and push food delivery carts.
Responsibilities
- Coordinate the timely delivery and collection of Breakfast, Lunch, and Dinner trays from the main kitchen to ED patients.
- Proactively round on all eligible patients to obtain dietary preferences, restrictions, and allergies. Educate patients on how to use the "MyMeal" digital ordering application and assist with placing orders.
- Conduct frequent and intentional patient rounding to check on comfort, meal satisfaction, and immediate non-clinical needs, documenting feedback and escalating concerns immediately to the charge nurse.
- Act quickly and empathetically to resolve patient food-related issues, ensuring service lapses are addressed promptly.
- Maintain a high level of unit readiness by conducting regular inventory and ensuring all designated floor stock (beverages, snacks) and ready-to-eat meals are fully stocked, rotated, and readily available for patient consumption.
- Support nursing staff with non-clinical tasks that directly contribute to patient comfort and flow, such as clearing meal trays, running basic unit supplies, and preparing patients for transport (as directed by clinical staff).
- Help patients understand their menu selections and work with nursing to ensure sure their orders comply with their nutritional requirements or restrictions.
- Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
- Manage tray tickets and assemble meals according to each patient’s menu selection in a timely and accurate manner. Retrieve trays from patient rooms at assigned times.
- Complies with regulator agency standards, including federal, state and JCAHO. Adhere to facility confidentiality and the patient’s rights policy as outlined in the facility’s Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
- Follows Hazard Analysis Critical Control Point (HACCP) guidelines when handling food, cleaning work stations and breaking down patient tray line.
- Follows facility and department infection control policies and procedures.
- Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
- Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
- Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
- Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
- Performs other duties assigned.
Benefits
- $1,000 sign on bonus!
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identify Theft Protection
- Pet Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Legal Services
- Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
