Patient Information Specialist - Emergency Department (Full Time)

Beth Israel Lahey Health • Boston, MA

12d • Onsite

About The Position

The Patient Information Specialist will be supporting our Emergency Department, which is a level I trauma center serving the Boston metropolitan area and treating nearly 55,000 patients annually. This role is within a state-of-the-art facility designed to meet the needs of a high-volume, acutely injured or ill patient population. The specialist provides excellent service and coordination to patients, visitors, physicians, and other medical center personnel in two functions: patient information and registration, rotating between roles as needed. This position is responsible for the quality and integrity of patient demographic data, health insurance information, and completion of general agreement forms. The role requires interaction with diverse populations, including the public, patients and their families, medical staff practitioners, and medical center personnel, and necessitates handling difficult patient situations in a fast-paced, stressful environment.

Requirements

• High School diploma or GED required.
• 1-3 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Nice To Haves

• Associate's degree preferred.
• Third party coverage, patient registration and billing experience.
• Excellent Customer Service.

Responsibilities

• Organizes clinical medical charts for ED patients and prepares charts for any necessary transport via ambulance.
• Assists in managing patient medical records by communicating with the Medical Records Department to ensure that patients have only a single, accurate medical record on file.
• Requests patient chart merges when necessary/completing appropriate merge documentation.
• Triages phone calls coming into the ED from outside providers, patient family members, and BIDMC clinicians from other parts of the Medical Center.
• Communicates medical information between ED clinical staff, and operates electronic and public paging systems.
• Receives patient critical call back results from the lab which are logged and reported to ED clinical staff for follow-up care.
• Collects and verifies information utilizing various systems for patients entering the ED.
• Ensures the patient registration and billing process is complete and accurate.
• Ensures that every patient signs a general consent statement and a Health Insurance Portability and Accountability Act (HIPAA) statement as he or she is able and willing, and can distribute information about both the consent and HIPAA regulations to any and all patients and patient family members.
• Scans patient EMS Run Sheets into patient account in OMR (Out-Patient Medical Record).
• Creates EU (Emergency Unit Registration) Critical Packets- utilized to register a patient that is not identified in the ED.
• Creates Code Stroke Packets and SAH (subarachnoid hemorrhage)' ICH (intraparenchymal hemorrhage) Stroke Transfer Packets.

Benefits

• The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
• Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED