Patient Housing - Hospitality Clerk ($30.00/hr.)

SouthEast Alaska Regional Health Consortium (SEARHC)•Juneau, AK

10d•$25 - $25•Onsite

About The Position

This role is responsible for providing quality hospitality services at SEARHC Patient Housing facilities and shuttle services, ensuring the best customer service for guests of all ages. SEARHC is a non-profit health consortium serving the health interests of residents in Southeast Alaska, prioritizing employee development and professional advancement. Working at SEARHC is described as a fulfilling career with generous benefits.

Requirements

High school diploma or equivalent.
Valid and current Alaska driver's license.
1-2 years of general office/hospitality experience or other relevant job experience.
Knowledge of the Privacy Act of 1974 to maintain patient confidentiality.
Knowledge of customer service concepts and practices.
Proficient in Microsoft Office Products including Word, Excel, and PowerPoint.
Ability to operate a computer utilizing a variety of software applications.
Ability to problem solve and communicate issues to the supervisor.
Ability to communicate effectively orally and in writing.
Ability to work independently with minimal supervision.
Ability to respond quickly in urgent situations with attention to detail.
Ability to maintain record keeping system procedures accurately.

Nice To Haves

21 years of age or older preferred.

Responsibilities

Perform general office duties such as answering telephones, copying, faxing, and scanning information.
Communicate coverage gaps to the supervisor.
Provide support to guests/escorts through accessibility, empathetic listening, and practical knowledge.
Assist patients with entering/exiting vehicles, handling baggage, and other miscellaneous tasks using best judgment.
Communicate issues to co-workers at shift change.
Notify supervisor of unresolved issues.
Notify supervisor of time off requests in a timely manner.
Approve timecards bi-weekly and report any issues to the supervisor.
Restock office supplies and email a list of needed supplies to the supervisor.
Utilize email for communication.
Create pick-up appointments for the shuttle calendar.
Utilize the shuttle calendar to maintain an organized schedule.
Update the shuttle schedule as needed.
Fill gas tanks for vehicles when the level is at or below a quarter tank.
Transport guests/escorts to/from the ferry terminal, Alaska Airlines, and between hotels and SEARHC facilities for appointments.
Maintain vehicle maintenance logs monthly and notify the supervisor upon completion.
Maintain a reservation key by updating cancellations, room status (dirty/clean), and guest check-ins.
Monitor room availability and assign rooms.
Call and reserve rooms at local hotels when housing is full.
Inspect rooms for readiness before guest arrival or confer with Housekeeping.
Complete the registration process for arriving guests/escorts, including forms, and inform them of amenities, services, and rules/policies.
Contact security and request assistance for any evictions at patient housing.
Monitor email for housing requests frequently and complete them in a timely manner.
Clean common areas of the patient housing facility, including the kitchen, weekly or as needed.
Restock kitchen supplies and provide a list of needed supplies to the supervisor.
Perform other duties as required.