Housing Clerk

Durham Housing Authority•Durham, NC

12d•Onsite

About The Position

Durham Housing Authority is seeking a Housing Clerk to serve as a key point of contact between residents, property management staff, and maintenance teams. In this role, you will help ensure resident service requests are processed efficiently and that maintenance operations run smoothly across our communities. This position offers an opportunity to make a meaningful impact by supporting safe, well-maintained housing and contributing to DHA's mission of serving residents and strengthening communities. The Housing / Work Order Clerk performs administrative and customer service duties related to work order management, maintenance support, resident communications, and office operations. The position serves as a central coordination point for maintenance requests and assists with a variety of clerical and administrative functions.

Requirements

High School Diploma or GED.
At least one (1) year of customer service experience in an office environment.
Customer Service: Ability to provide professional, courteous, and responsive service to residents, staff, and community stakeholders. Strong interpersonal skills with a commitment to resolving concerns effectively.
Communication: Strong verbal and written communication skills. Ability to communicate clearly and professionally with diverse audiences. Ability to explain procedures and provide accurate information.
Organization & Time Management: Ability to manage multiple priorities in a fast-paced environment. Strong recordkeeping and documentation skills. Ability to track deadlines and follow through on assignments.
Technical Skills: Proficiency with Microsoft Office Suite and other business software. Ability to learn and effectively use work order tracking and property management systems. Accurate data entry and reporting skills.
Problem Solving: Ability to identify priorities and determine the urgency of maintenance requests. Ability to research issues, gather information, and recommend solutions. Sound judgment and attention to detail.
Teamwork & Professionalism: Ability to work collaboratively with maintenance staff, management, and residents. Demonstrated dependability, accountability, and initiative. Commitment to maintaining professionalism and confidentiality.

Nice To Haves

Associate degree in Business Administration, Public Administration, Office Administration, or a related field.
Experience in public housing, property management, maintenance operations, or facilities management.
Experience utilizing work order management software, Yardi, Tenmast, or similar property management systems.
Experience handling high-volume customer service requests and administrative support functions.

Responsibilities

Serve as the primary point of contact for resident and staff maintenance requests.
Receive, document, and process work orders in a timely manner.
Review, assign, and monitor work orders to ensure completion.
Track emergency and outstanding work orders and coordinate follow-up activities.
Generate move-in, move-out, and maintenance-related work orders.
Enter and maintain accurate data within DHA systems.
Prepare correspondence, reports, notices, and other administrative documents.
Assist with inventory tracking and supply management.
Maintain files, records, and documentation related to maintenance operations.
Communicate regularly with maintenance staff regarding work order status and priorities.
Provide excellent customer service to residents, vendors, and employees.
Perform general office and administrative support duties as assigned.