Hiring Event Neurological Institute: Red Coats

Cleveland Clinic

1d • Onsite

About The Position

Join Cleveland Clinic’s Neurological Institute and take the next step in your career! Be part of an onsite interview event at Cleveland Clinic Main Campus on Saturday, Aug. 29, 2026, and Monday, Aug. 31, 2026, and explore an exciting opportunity to join one of the most respected healthcare organizations in the world. We are hiring Patient Guest Services Assistants (Red Coats) across a variety of shifts. The Patient Guest Services Assistant I serves as a highly visible brand ambassador and trusted resource for patients, families and visitors, helping create a warm, caring, comfortable and informed experience across Cleveland Clinic campuses.

Requirements

• High School Diploma or GED
• Basic computer skills (e.g., Epic, outlook, and other internal systems)
• Two years of experience in a customer service role with at least one year providing face-to-face customer service

Nice To Haves

• Associate’s Degree

Responsibilities

• Ensure patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care.
• Greet, welcome and assist patients, guests, and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport.
• Access patient information to confirm appointment times, appointment locations and room numbers.
• Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community.
• Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.
• Correct and/or report safety, maintenance, and cleaning needs.
• Respond to Code Blue and Code Red emergencies with appropriate equipment.
• Coordinate patient needs with other departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED