Hiring Event Neurological Institute: Patient Service Specialist
About The Position
Join Cleveland Clinic’s Neurological Institute and take the next step in your career! Be part of an onsite interview event at Cleveland Clinic Main Campus on Saturday, Aug. 29, 2026, and Monday, Aug. 31, 2026, and explore an exciting opportunity to join one of the most respected healthcare organizations in the world. We are hiring Patient Service Specialist across a variety of shifts. As a Patient Service Specialist, you’ll play an important role in creating a welcoming, seamless experience for patients, families and visitors from arrival through checkout. This highly visible role combines exceptional customer service with meaningful support for patients throughout their healthcare journey. Responsibilities include welcoming and checking in patients, collecting co-pays, preparing for visits, assisting with kiosk use, and supporting scheduling, pre-registration and MyChart enrollment. The role also partners closely with physicians and care teams to help ensure a smooth and efficient checkout experience.
Requirements
- High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and 1 year of experience OR Bachelor’s Degree
- Working knowledge of PC window applications
- Demonstrated experience in providing exceptional customer services and conflict resolution
Nice To Haves
- Knowledge of medical terminology
- Can type a minimum of 30 words per minute (assessed at time of application) or demonstrable personal computer keyboard skills
- Epic experience
Responsibilities
- Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
- Investigate, triage and resolve patient issues using the established HEART model.
- Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
- Enter and maintain confidential patient information.
- Recruit, enroll and educate patients on MyChart and Appointment Pass.
Benefits
- Annual influenza vaccination (or approved exemption)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
