Red Coat - Patient Guest Services Assistant

Cleveland Clinic

9d • Onsite

About The Position

The Patient Guest Services Assistant, also known as a “Red Coat” because of the uniform, serves as a highly visible brand ambassador and resource for patients, family members, and visitors at Cleveland Clinic Main Campus. The role helps create a warm, caring, comfortable, and informed experience. The position works with a dedicated team in a healthcare setting where patient care, research, and surgery are supported by advanced technology.

Day and evening full-time and part-time positions are available. Full-time positions include rotating weekend and holiday shifts. The listed schedule is 10:30 a.m.–7:00 p.m., with a variable shift. Caregivers follow standard precautions and use personal protective equipment. Employment offers are followed by controlled-substance testing, and caregivers must comply with the annual influenza prevention program or obtain an approved exemption.

Requirements

• High school diploma or GED.
• Basic computer skills, including Epic, Outlook, and other internal systems.
• Two years of experience in a customer service role, including at least one year providing face-to-face customer service.

Nice To Haves

• Associate’s degree.

Responsibilities

• Use the Communicate with H.E.A.R.T. models, set expectations, and provide empathetic care to help patients, family members, and visitors feel at ease.
• Greet, welcome, and assist patients, guests, and colleagues; provide campus directions, obtain wheelchairs, and provide minimal transport.
• Access patient information to confirm appointment times, locations, and room numbers.
• Provide concierge assistance with Internet information such as driving directions, restaurants, shopping, and hospital and community amenities.
• Collaborate with leaders across the health system to design and implement programs that improve the patient experience.
• Correct or report safety, maintenance, and cleaning needs.
• Respond to Code Blue and Code Red emergencies with appropriate equipment.
• Coordinate patient needs with other departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED