PATIENT FOOD SERVICES MANAGER -

Compass Group•Boston, MA

2d•$72,000 - $78,000•Onsite

About The Position

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually. We are seeking an experienced Patient Services Manager to lead our Patient Services team within a 150-bed community hospital.

Requirements

Associate degree with at least 1 year of experience in food service or a related field OR a bachelor’s degree in food service management, nutrition, or related discipline
Minimum of 1 year of food service management experience, ideally in an acute care environment
Proficiency with Microsoft Office, electronic medical records, and diet office systems

Nice To Haves

Certification as a Certified Dietary Manager (CDM), Registered Diet Technician (DTR), or Registered Dietitian (RD) preferred
ServSafe® certification preferred

Responsibilities

Provide leadership for a team of 20+ associates, including hiring, training, coaching, and ongoing development
Oversee daily operations of patient food services, ensuring alignment with clinical direction and patient population needs
Establish service goals and drive execution to deliver a high-quality patient dining experience
Ensure compliance with dietary restrictions and modified diets, aligning with physician orders while accommodating patient preferences
Monitor and improve patient satisfaction scores, holding the team accountable to service standards
Maintain compliance with all regulatory requirements, including federal and state regulations, accrediting bodies, HIPAA, and patient rights policies
Participate in and lead initiatives related to patient satisfaction, departmental collaboration, and Quality Assurance/Performance Improvement programs