PATIENT FOOD SERVICES MANAGER I

Compass Group•Oak Lawn, IL

6d•$80,000 - $95,000•Onsite

About The Position

We are seeking a Patient Services Manager to lead our Patient Services team in an acute care setting. Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

Requirements

Associate degree with at least one (1) year of experience in food service or a related field, or a bachelor’s degree in food service management, nutrition, or a related discipline
Minimum of one (1) year of food service management experience, preferably in an acute care environment
Proficiency in Microsoft Office, electronic medical records (EMR), and diet office systems
Strong leadership, attention to detail, and a commitment to delivering high-quality patient-centered service.

Nice To Haves

Certified Dietary Manager (CDM), Registered Diet Technician (DTR), or Registered Dietitian (RD) preferred
ServSafe® certification preferred

Responsibilities

Oversee patient services operations, including tray line, tray delivery staff, patient experience, and service recovery (average census: 600)
Establish goals and manage the implementation of patient food service programs based on medical direction and patient population needs
Hire, train, coach, and develop patient services team members
Ensure compliance with dietary restrictions, special diets, and physician orders while maintaining patient satisfaction and preferences
Drive patient satisfaction by leading service initiatives and ensuring team alignment with performance goals
Maintain compliance with all regulatory standards, including federal, state, and accrediting agencies, as well as HIPAA and patient rights policies
Participate in and/or lead patient satisfaction initiatives, departmental meetings, and facility-wide Quality Assurance/Performance Improvement programs