PATIENT FOOD SERVICES MANAGER

Compass Group•New York, NY

4d•$70,000 - $75,000•Onsite

About The Position

We are seeking an experienced Patient Services Manager to lead our Patient Services Team within a dynamic acute care environment. This role is responsible for overseeing daily patient dining operations, ensuring exceptional service delivery, regulatory compliance, and a positive patient experience. The Food & Nutrition Department supports a 514-bed academic medical center and provides a comprehensive range of services, including patient dining, retail food operations, catering, clinical nutrition support, and hospitality services. Operating seven days a week, the department is staffed by more than 100 dedicated professionals committed to delivering safe, high-quality, patient-centered nutrition services while advancing the hospital’s mission of excellence in patient care.

Requirements

Associate degree with at least one year of experience in food service, hospitality, healthcare nutrition services, or a related field; or a bachelor’s degree in Food Service Management, Nutrition, Hospitality Management, or a related discipline.
Minimum of one year of food service management experience, preferably within an acute care or healthcare setting.
Proficiency with Microsoft Office applications, electronic medical records (EMR), and diet office management systems.
Strong leadership, communication, organizational, and customer service skills with a commitment to patient-centered care.

Nice To Haves

Certified Dietary Manager (CDM), Registered Diet Technician (DTR), or Registered Dietitian (RD) credential preferred.
ServSafe® Certification preferred.

Responsibilities

Lead and manage patient food service operations to meet the nutritional and service needs of diverse patient populations.
Develop and implement departmental goals and service standards in alignment with medical and organizational objectives.
Recruit, train, mentor, and develop patient services staff, fostering a culture of accountability, teamwork, and excellence.
Ensure compliance with prescribed diets and dietary modifications while supporting patient preferences and satisfaction.
Monitor and drive patient satisfaction initiatives, ensuring service excellence and continuous improvement.
Maintain compliance with all federal, state, and accrediting agency requirements, including HIPAA regulations, patient rights, and confidentiality standards.
Participate in and lead patient experience programs, departmental meetings, and Quality Assurance/Performance Improvement initiatives.
Collaborate with clinical and operational leaders to enhance the overall patient dining experience and support optimal patient outcomes.