Patient Food Service Rep

INTEGRIS Health•Ponca City, OK

15h•Onsite

About The Position

The Patient Food Service Representative is responsible for the clerical processing of all diet orders, nourishment orders, diet instructions, consults, menu distribution and pick up, and assisting patients with menu selections. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.

Requirements

Demonstrates interpersonal and communication skills, both written and verbal
Requires strong organization skills, accuracy, and attention to detail
Working knowledge of web-based software; ability to adapt to changes in software programs
Typing 20 wpm
Must be able to effectively communicate in English

Nice To Haves

Previous customer service and/or call center experience helpful
6 months experience in hospital food service, as a diet clerk, or in a related field, preferred
Education towards a 4-year degree or an Associate's degree in Nutrition/Dietetics or completion of a Certified Dietary Manager program may be substituted for experience

Responsibilities

Utilizes software to update and modify patient menus prior to meals, update patient meal preferences, tally menu items for production areas, and process all computer diet order requests in a timely manner
Answers telephones, transcribes messages, and processes information upon receipt
Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately
Maintains the privacy, safety and dignity of patients by observing confidentiality and by adhering to safety and sanitation standards
Provides excellent customer service and maintains a positive attitude towards patients, hospital staff and visitors
Must be able to work under stress when confronted with situations in which work speed can make or break aspects of the job
May assist patients in making menu selections according to their diet order
May deliver trays and if so, must focus on presentation of patient trays, meal accuracy, and meal temperature. Ensures timely delivery of trays
Responsible for patient satisfaction during the shift for the assigned floors
May deliver patient trays and if so, is responsible for patient safety when delivering trays
Delivers the correct tray to the correct patient using two patient identifiers.
Reports to leader as assigned